KENNETH A SOLIS
Tampa,FL
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Reliable hospitality professional with strong background in guest relations and event coordination. Known for maintaining high standards and achieving positive outcomes through collaborative efforts. Valued for flexibility and adaptability in dynamic environments, along with proficient interpersonal and customer service skills.
Overview
10
10
years of professional experience
Work History
Guest Arrival/Guest Relations Ambassador
Busch Gardens Adventure Island Tampa
04.2016 - 01.2025
- Greeted guests upon arrival and provided a warm welcome.
- Coordinated with other departments to ensure smooth guest arrivals.
- Provided helpful information regarding the local area and nearby attractions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash payments from customers and reconciled payment transactions accurately at the end of each shift.
- Provided warm welcomes and farewells, creating memorable moments for guests during their stay.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
Fulfillment Center Associate
AMAZON FULFILLMENT CENTER
11.2014 - 03.2015
- Received, sorted and processed incoming orders in a timely manner.
- Loaded and unloaded pallets with the use of a forklift.
- Packed items into boxes according to customer requirements.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
Education
Computer Systems Technician -
UEI College
San Bernardino, CA04-2011
High School Diploma -
Bloomington High School
Bloomington, CA06-2003
Skills
- Excellent customer service
- Effective problem solving
- Exceptional communication
- Flexibility
- Strong interpersonal skills
- Data inputting
- Language proficiency
- Cash handling experience
- Conflict Resolution
- Reliability
- Handling payments
- Microsoft PowerPoint
- Room availability
- Guest accommodations
- Data entry proficiency
- Property management systems
- Teamwork and collaboration
- Computer skills
- Strong multitasking
- Foreign language fluency
- Customer service
- Team player attitude
- Transportation coordination
- Microsoft office
- Hospitality services
- Time management
- Oral and written communications
- Administrative support
- Front office support
- Problem-solving skills
- Hospitality service expertise
- Information protection
- POS systems
- Word processing
- Cash handling
- Reservations
- Registration
- Credit and cash payments
- Room assignments
- Team oversight
- Record preparation
- Clerical duties
- Complaint handling
- Reservation systems
- Language skills
- Check-in and Check-out procedures
- Activity planning
- Payment processing
- Disability awareness
- Guest satisfaction
- Lost and found management
- Transportation arrangements
- Teamwork
Languages
Spanish
Professional
English
Professional
Affiliations
I like to spend time with friends at the beach, listening to music on my computer, listening to audiobooks, going to comedy clubs . etc
Accomplishments
Certificate of Appreciation
Education and Training
other,other
References
References available upon request.
Certificate of Appreciation
I RECEIVED THE CERTIFICATE OF APPRECIATION WHEN I COMPLETED MY 7 YEARS OF SERVICE WITH THE COMPANY . IT WAS A PLEASURE WORKING FOR THEM,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Arrival/Guest Relations Ambassador
Busch Gardens Adventure Island Tampa
04.2016 - 01.2025
Fulfillment Center Associate
AMAZON FULFILLMENT CENTER
11.2014 - 03.2015
Computer Systems Technician -
UEI College
High School Diploma -
Bloomington High School
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