Hassan Elsisy
Land O' Lakes,FL
Summary
Hospitality professional prepared for role of ensuring exceptional guest experiences from moment they arrive. Proven history of managing guest interactions, enhancing overall satisfaction, and creating welcoming environment. Known for strong collaborative efforts and adaptability in dynamic settings, providing reliable and consistent service. Skilled in communication, problem-solving, and maintaining positive demeanor.
Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing.
Overview
21
21
years of professional experience
Work History
Guest Arrival Ambassador
Busch Gardens Tampa Bay
Tampa, FL
07.2025 - Current
- Welcomed guests and provided information about park attractions and services.
- Assisted in managing guest flow during peak arrival times.
- Handled inquiries and resolved guest issues to enhance visitor experience.
- Collaborated with team members to ensure efficient operations at entry points.
- Drive shuttle van to transport employees between destinations in the park in safe and efficient manner.
- Advise guests on show times and attraction information.
- Perform crowd control in order to open and close location efficiently.
- Work as part of a team to increase productivity while providing excellent guest service.
- Practice safe work habits, including the use of personal protective equipment.
Food Preparer
Flan Factory
Tampa, FL
05.2022 - 06.2025
- Prepared ingredients and menu items following standardized recipes to ensure consistency and quality.
- Operated kitchen equipment safely, maintaining cleanliness and adhering to food safety regulations.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
- Assisted in inventory management, tracking supplies to prevent shortages and minimize waste.
- Maintaining a clean and organized workstation.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Trained new staff on food preparation techniques and safety protocols, fostering a knowledgeable workforce.
- Assisting Chefs.
Hostel Manager
Wake Up! Cairo Hostel
Cairo, Egypt
01.2007 - 04.2022
- Oversaw daily hostel operations, ensuring guest satisfaction and smooth workflows.
- Managed staff scheduling and training to enhance team performance and service quality.
- Developed and implemented marketing strategies to increase occupancy rates and brand visibility.
- Established partnerships with local businesses to provide guests with exclusive discounts and experiences.
- Streamlined check-in/check-out processes, improving efficiency and reducing wait times for guests.
- Analyzed guest feedback to identify areas for improvement and enhance overall guest experience.
- Conducted regular maintenance inspections, coordinating repairs to ensure facility safety and cleanliness.
- Administered payroll duties accurately and efficiently, maintaining timely payments to all staff members.
- Led staff meetings to communicate operational goals, fostering a collaborative work environment.
Tour Guide
Self-employeed
Egypt
10.2004 - 04.2022
- Organize daily tours for my guests with my car to historical and tourist sites.
- Make airports, train stations and bus stations transfer for my guests with my car.
- Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.
- Created tour programs with focus on providing positive guest experiences.
- Developed guest relationships to achieve high level of satisfaction.
- Managed guest financial transactions and collected payments via cash, check and payment card.
- Developed long-term relationships with local partners, restaurants, cafes, museums and concert halls.
- Delivered guided tours, presenting scripted information and answering questions.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Facilitated tours to groups of up to 30.
- Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
- Trained new guides on company standards, protocols, and effective communication techniques.
Education
Bachelor's of Tourism Guidance - Tourism And Travel Management
Faculty of Tourism & Hotels Managements - Helwan University
Cairo - Egypt06-2003
Commercial Driving - CDL Class A Driving
Florida Truckers Institute
New Port Richey, FL12-2025
Skills
- Excellent customer service
- Flexibility
- Effective problem solving
- Professional appearance
- Problem-solving abilities
- Computer skills
- Verbal and written communication
- Flexible schedule
- Detail-oriented
- Guest accommodations
- Guest relations
- Documentation and reporting
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Guest Arrival Ambassador
Busch Gardens Tampa Bay
07.2025 - Current
Food Preparer
Flan Factory
05.2022 - 06.2025
Hostel Manager
Wake Up! Cairo Hostel
01.2007 - 04.2022
Tour Guide
Self-employeed
10.2004 - 04.2022
Bachelor's of Tourism Guidance - Tourism And Travel Management
Faculty of Tourism & Hotels Managements - Helwan University
Commercial Driving - CDL Class A Driving
Florida Truckers Institute