KENNETH A SOLIS
Tampa,FL
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
10
10
years of professional experience
Work History
Guest Arrival Ambassador
BUSCH GARDENS TAMPA BAY ADVENTURE ISLAND TAMPA
TAMPA, FL
04.2016 - Current
- Greeted guests upon arrival and provided a warm welcome.
- Coordinated with other departments to ensure smooth guest arrivals.
- Provided helpful information regarding the local area and nearby attractions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash payments from customers and reconciled payment transactions accurately at the end of each shift.
- assisting guest with RAP sheet - Ride Accesability Program
- assisting with lost and found
Fulfillment Center Associate
AMAZON FULFILLMENT CENTER
RUSKIN, FL
11.2014 - 03.2015
- Received, sorted and processed incoming orders in a timely manner.
- Loaded and unloaded pallets with the use of a forklift.
- Packed items into boxes according to customer requirements.
- collaborate with cross functional teams to enhance customer experience and streamline processes.
- Resolve Customer inquiries support tools and personalized service techniques.
Education
Computer Systems Technician -
UEI College
San Bernardino, CA04-2011
High School Diploma -
Bloomington High School
Bloomington, CA06-2003
Skills
- Excellent customer service
- Effective problem solving
- Exceptional communication
- Flexibility
- Strong interpersonal skills
- Data inputting
- Language proficiency
- Cash handling experience
- Conflict Resolution
- Reliability
- Handling payments
- Microsoft PowerPoint
- Room availability
- Guest accommodations
- Data entry proficiency
Languages
Spanish
Professional
English
Professional
Affiliations
I like to spend time with friends at the beach, listening to music on my computer, listening to audiobooks, going to comedy clubs . etc
Accomplishments
Certificate of Appreciation
References
References available upon request.
Timeline
Guest Arrival Ambassador
BUSCH GARDENS TAMPA BAY ADVENTURE ISLAND TAMPA
04.2016 - Current
Fulfillment Center Associate
AMAZON FULFILLMENT CENTER
11.2014 - 03.2015
Computer Systems Technician -
UEI College
High School Diploma -
Bloomington High School
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