ANASTASIIA MATSIUK
Self-employed
CHICAGO,IL
4
Languages
3
years of professional experience
Motivated and friendly worker with a flexible schedule and willing to work, dependable and punctual. Work collaboratively with team members and provide excellent customer service.
Work History
ESL Tutor
1 Year 3 Months- Created new lesson plans based on students' interests, learning styles and knowledge gaps.
- Coached students for specific exams by helping individuals understand subject matter and course content.
- Collaborated with students and parents to establish tailored learning objectives and assess individual student needs.
- Collaborated with students and parents to determine learning objectives and assess student needs.
- Arranged weekly sessions by phone or email, staying flexible to change lesson time where possible.
- Shared review worksheets and practice tests to prepare students for exams and tests.
- Advised students on time management, revision, and note-taking skills to enhance study efficiency.
- Coached students for specific exams, clarifying subject matter and course content for better understanding.
Customer Service Desk Clerk
1 Year 1 Month- Resolved customer complaints through active listening and effective problem-solving techniques, enhancing satisfaction levels.
- Assisted customers with inquiries, providing timely and accurate information regarding products and services.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to maintain store inventory accuracy and availability on shelves.
Cashier
4 Months- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Managed cash register operations, balancing cash drawers at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Trained new staff on cash handling procedures and store policies.
Pharmacy Technician
3 Months- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals.
- Supported inventory management processes to enhance customer satisfaction.
- Provided information on products and services to assist customers and patients effectively.
- Managed inventory rotation to ensure product freshness.
- Rotated inventory for proper date management.
- Reported prescription errors to pharmacists in line with company policies and procedures.
- Addressed customer inquiries and delivered exceptional service in retail pharmacy settings.
- Answered customer questions and provided superior service in retail pharmacy environments.
- Reduced risks by cleaning and sterilizing surfaces and equipment to protect staff and customers.
Education
Master of Arts - Philology, Teacher of English
Skills
Adaptive teaching
Issue resolution
Complaint management
Active learning
Lesson planning
Decision-making
Communication skills
LANGUAGES
Ukrainian - Native
English - Fluent
Polish - Conversational
Russian - Fluent
Timeline
ESL Tutor
Self-employed
07.2025 - CurrentRead More
Customer Service Desk Clerk
Kroger
05.2024 - 06.2025Read More
Cashier
Rich's Fresh Market
01.2024 - 05.2024Read More
Pharmacy Technician
Chicago Pharmacy
10.2023 - 01.2024Read More
Yuriy Fedkovych Chernivtsi National University
Master of Arts from Philology, Teacher of English
Read More