ANASTASIIA RIOS
Staten Island,NY
Summary
Healthcare leader focused on building new business divisions, developing referral networks, and managing cross-functional patient services. Led a Russian-speaking program from the ground up, hired and organized a 15-person team, and helped acquire 800+ patients. Also supported startup operations and intake growth during major census expansion.
Overview
3
3
Languages
11
11
years of professional experience
Work History
DIRECTOR OF EASTERN EUROPEAN / RUSSIAN PROGRAM
True Care Home Care
Brooklyn, NY
01.2021 - Current
- Established and led the Russian-speaking business division from the ground up, developing its organizational structure, operational infrastructure, and an integrated system of coordination across all functional areas responsible for patient acquisition and service delivery.
- Provided comprehensive leadership in developing the Russian-speaking business segment, integrating marketing strategy, referral channel development, patient acquisition, and operational management into a unified system.
- Directed the complete patient lifecycle within the Russian-speaking division, from marketing, Lead Generation, and Referral Intake through Eligibility Verification, documentation processing, Patient Onboarding, Start of Care, and ongoing service coordination.
- Managed end-to-end patient lifecycle across multiple departments.
- Collaborated with the marketing team to acquire 800+ patients, expanding the company's presence within Russian-speaking communities across New York.
- Developed a comprehensive referral network through strategic relationships with hospitals, healthcare providers, community-based organizations (CBOs), and major community partners.
- Built strategic partnerships to enhance patient acquisition efforts.
- Oversaw coordination between the marketing team and the Intake Department to ensure the processing of incoming referrals and subsequent patient onboarding.
- Established and managed an integrated system of coordination across Marketing, Intake, Patient Coordination, Compliance, and Medical Support departments, ensuring alignment of processes throughout every stage of patient service delivery.
- Created and executed operational procedures and cross-functional coordination mechanisms, streamlining referral processing and patient onboarding to improve service delivery.
- Personally recruited, hired, and built a multidisciplinary team of 15 employees, including professionals in Marketing, Intake, Patient Coordination, Compliance, and Medical Support.
- Established the division's organizational structure, defined functional responsibilities, and organized collaboration across all departments within a unified operational system.
- Spearheaded business unit development and market expansion initiatives, enhancing organizational presence in target markets.
- Provided direct leadership and departmental oversight, ensuring alignment between business development objectives, patient acquisition, and quality of service delivery.
CROSS-COMPANY OPERATIONAL LEADERSHIP
POD Health
New York
01.2025 - Current
- Led operations for healthcare startup
- Facilitated launch and development of POD Health's operational infrastructure from company opening in 2025 while maintaining leadership at True Care Home Care.
- Coordinated cross-functional operational processes for patient intake, compliance, and administrative support, enhancing overall service delivery.
- Provided operational coordination for technology-enabled healthcare service models, including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Telehealth.
- Developed and improved workflows for coordination between patient acquisition, onboarding, and ongoing service delivery.
INTAKE MANAGER / BUSINESS DEVELOPMENT
S & A Unified Home Care
New York
01.2016 - 01.2021
- Managed Patient Intake and Patient Onboarding processes, ensuring the processing of new referrals, coordination of patient documentation, and collaboration across operational departments.
- Contributed to business development initiatives that expanded patient base and streamlined patient acquisition processes.
- Oversaw intake operations, driving growth in patient census.
- Assisted intake operations during business expansion.
Education
Executive MBA -
Institute of Business Studies (IBS-Moscow)
01-2021
Master's Degree - Business Administration
Donetsk National University
06-2006
Bachelor's Degree - International Business
Donetsk National University
06-2002
Skills
- Market expansion
- Healthcare business development
- Russian market development
- Patient Acquisition
- Community-Based Marketing
- Market Penetration
- Referral Network Development
- Strategic partnerships
- Healthcare Provider Engagement
- Hospital & Community Partnerships
- Stakeholder Relationship Management
- Healthcare operations management
- Patient lifecycle management
- Patient Onboarding
- Start-of-Care Coordination
- Cross-Functional Operations
- Patient Census Growth
- Organizational leadership
- Business Unit Development
- Multi-Department Management
- Talent acquisition
- Infrastructure development
- Workflow Optimization
- Healthcare operations software
- CRM software expertise
- Project management tools
Personal Information
Title: DIRECTOR OF BUSINESS DEVELOPMENT & RUSSIAN-SPEAKING PROGRAM
LANGUAGES
Russian — Native, Ukrainian — Native, English — Professional Working Proficiency, Polish — Elementary
EXECUTIVE TRAINING & PROFESSIONAL DEVELOPMENT
- The 7 Habits of Highly Effective People
- Leading at the Speed of Trust
- The 7 Habits for Managers
- The 5 Choices to Extraordinary Productivity
- Tony Robbins
- Business Mastery
- Project Management Academy | 2016
- Project Management
- Directorium | 2014
- Corporate CEO
- Moscow Business School | 2012
- Marketing Management
- GROW Business Coaching | 2006
- Strategic Management
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
CROSS-COMPANY OPERATIONAL LEADERSHIP
POD Health
01.2025 - Current
DIRECTOR OF EASTERN EUROPEAN / RUSSIAN PROGRAM
True Care Home Care
01.2021 - Current
INTAKE MANAGER / BUSINESS DEVELOPMENT
S & A Unified Home Care
01.2016 - 01.2021
Executive MBA -
Institute of Business Studies (IBS-Moscow)
Master's Degree - Business Administration
Donetsk National University
Bachelor's Degree - International Business
Donetsk National University