Caroline Carroll
Summary
Accomplished financial services and business development executive with progressive leadership experience driving revenue growth, market expansion, operational excellence, and high-performing teams across banking, title services, and financial institutions. Proven success leading branch networks, developing strategic partnerships, managing complex business operations, and cultivating strong client and community relationships.
Recognized for building and mentoring top-performing teams, delivering consistent financial results, and creating sustainable growth strategies that align organizational objectives with customer and stakeholder needs. Expertise includes sales leadership, market development, talent management, relationship management, business transformation, risk management, and executive stakeholder engagement.
Overview
24
24
years of professional experience
Work History
Sales and Marketing Representative, Eastern NC
Neuse Title Services (subsidiary of First Citizens Bank)
12.2023 - Current
- Drove sales initiatives to increase revenue regional business development initiatives through strategic partnerships with attorneys, commercial banking teams, mortgage lenders, and branch leadership.
- Collaborate with senior leaders to execute market growth strategies that increase revenue opportunities and strengthen market presence.
- Effectively partner with all of Eastern North Carolina's leadership teams, Commercial Bankers, Business Bankers, Mortgage Bankers, Retail Branch associates.
- Sales reporting and sales credit posting for all of North Carolina
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Conducted competitor analysis to identify gaps in the market and developed strategies to capitalize on those opportunities.
- Identify potential attorney clients, develop and retain relationships with attorney clients.
Financial Sales Manager II, AVP
First Citizens Bank
12.2021 - 12.2023
- Achieved production, relationship management, and financial performance objectives consistently.
- Identify emerging market opportunities and implement growth initiatives that strengthen competitive positioning.
- Coach and mentor banking professionals on relationship development, customer acquisition, and referral generation.
- Lead cross-functional efforts focused on client retention, enhanced customer experience, and business expansion.
- Promote a culture of accountability, collaboration, and client-focused performance.
- Cultivated relationships with high-net-worth clients to drive portfolio growth.
- Collaborated with cross-functional teams to align financial products with client needs.
- Presented financial solutions tailored to individual client goals, improving satisfaction rates.
- Recruited, hired and coached branch personnel
Agency Manager & Underwriter
Beacon Title Agency (agent of Investors Title Insurance)
03.2021 - 12.2021
- Oversaw agency operations and financial controls, coordinated staffing, and ensured effective client service delivery.
- Increased profitability through operational efficiencies and strategic process improvements.
- Recruited, developed, and retained high-performing team members.
- Implemented systems and procedures that improved workflow efficiency and customer satisfaction.
- Led business growth initiatives while maintaining underwriting accuracy and regulatory compliance.
- Partnered with executive leadership to establish and execute strategic business objectives.
Branch Manager
United Bank
09.2020 - 03.2021
- Led business development efforts to expand commercial and consumer banking relationships, enhancing client base and service reach.
- Managed overall branch performance, including sales production, customer experience, compliance, and operational effectiveness.
- Developed and coached team members to improve productivity, engagement, and performance outcomes.
- Created and implemented strategic initiatives to drive deposit growth and increase fee-based revenue.
- Developed and implemented marketing initiatives to enhance customer engagement and retention.
Branch Manager III, VP
Wells Fargo Bank
11.2006 - 08.2020
- Developed high-performing teams by implementing coaching, succession planning, and leadership development strategies.
- Led strategic business development initiatives that expanded market share and deepened customer relationships.
- Collaborated with regional leadership on growth strategies, operational improvements, and business planning.
- Selected as District Manager Designee, providing leadership and operational oversight during absences. Assisted with compliance auditing and interviewing, hiring and onboarding for the district.
- Strengthened community partnerships and business relationships to increase brand visibility and client acquisition.
- Directed sales, service, operational, and risk management functions while consistently achieving performance objectives.
- Managed recruitment, onboarding, and performance management processes.
- Developed and executed strategic plans to enhance customer service and satisfaction.
- Implemented training initiatives that enhanced employee engagement, retention, and productivity for branch and district.
Branch Manager
Sharonview Federal Credit Union
11.2005 - 11.2006
- Opened and established a new market location, built organizational presence, formed community partnerships, and developed customer acquisition strategies from inception.
- Developed and implemented strategic marketing initiatives to enhance customer engagement and retention.
- Led branch operations, ensuring adherence to compliance regulations and organizational policies.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
- Managed customer relationships, resolving issues promptly to maintain high satisfaction levels.
- Collaborated with executive leadership on strategic planning initiatives to align branch objectives with corporate goals.
Asst. Banking Center Manager & Business Specialist
Bank of America
03.2002 - 11.2005
- Managed consumer and business banking relationships to enhance branch performance and support operational controls and financial services growth.
- Enhanced customer engagement strategies, resulting in increased client satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Championed cross-selling initiatives that enhanced product penetration per household.
- Maintained strong relationships with key clients, resulting in high levels of customer retention and loyalty.
Education
Business Management
University of North Carolina At Wilmington
Education
University of North Carolina At Wilmington
Skills
- Sales Leadership
- Business Development & Growth Strategy
- Client Experience Strategy
- Market Expansion
- Cross-Functional Collaboration
- Performance Improvement
- Change Management
- Talent Acquisition & Retention
Timeline
Sales and Marketing Representative, Eastern NC
Neuse Title Services (subsidiary of First Citizens Bank)
12.2023 - Current
Financial Sales Manager II, AVP
First Citizens Bank
12.2021 - 12.2023
Agency Manager & Underwriter
Beacon Title Agency (agent of Investors Title Insurance)
03.2021 - 12.2021
Branch Manager
United Bank
09.2020 - 03.2021
Branch Manager III, VP
Wells Fargo Bank
11.2006 - 08.2020
Branch Manager
Sharonview Federal Credit Union
11.2005 - 11.2006
Asst. Banking Center Manager & Business Specialist
Bank of America
03.2002 - 11.2005
Business Management
University of North Carolina At Wilmington
Education
University of North Carolina At Wilmington