Summary
Overview
Work History
Education
Skills
Languages
Additional information
Certification
Timeline
Generic
Anastasiia Zaichuk

Anastasiia Zaichuk

Long Beach,CA

Summary

Customer service manager, sales manager and translator-interpreter with 16 years of diverse experience in customer service, sales, marketing and multilingual communication. Proficient in developing strategic sales plans, providing great customer service, analyzing market trends, and translating complex documents across multiple languages. Known for exceptional collaboration, problem-solving, and decision-making skills, with a strong focus on expanding customer base and enhancing team performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant Student

Colonial Care Center
06.2025 - 08.2025
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Managed time efficiently when caring for multiple patients simultaneously during busy shifts without compromising individualized attention or quality of service.
  • Utilized strong problem-solving skills when addressing complex patient care concerns, working with nursing staff to develop solutions.
  • Used critical thinking skills to effectively assess each patient''s unique needs and preferences while delivering personalized care solutions.
  • Provided emotional support to patients and families, helping them cope with challenging situations.
  • Excelled in maintaining patient confidentiality at all times, adhering to HIPAA regulations and ensuring sensitive information was protected throughout all aspects of care delivery.

Property management / housekeeping

Patrick Platt entrepreneur
09.2023 - 05.2025
  • Managed diverse property portfolio, streamlining tenant communication and reducing vacancy rates through proactive marketing strategies.
  • Conducted thorough market analyses to optimize rental pricing, resulting in improved property values and increased client satisfaction.
  • Supervising cleaning activities and inspecting work to ensure that rooms are properly cleaned and stocked to meet standards.
  • Responding to guest requests and complaints in a professional and timely manner

Translator and Interpreter

Translator inc
12.2012 - 01.2025
  • Translated Ukrainian, Russian, Polish, Danish, and German to English for websites and clients.
  • Facilitated clear communication by attending meetings and mediating discussions.
  • Delivered accurate translations and proofreading to ensure error-free documents.
  • Collaborated with language specialists to enhance translation quality.
  • Utilized dictionaries and references to maintain text integrity and meaning.
  • Freelance

Customer service manager

Cesar Carrasco DDS
01.2023 - 12.2024
  • Provide exceptional customer service, address patient inquiries, and schedule appointments efficiently.
  • Lead customer service team, optimize appointment scheduling, and enhance patient satisfaction through streamlined communication channels and proactive issue resolution.

Customer service manager

Saint Nazarene medical clinic inc.
08.2023 - 06.2024
  • Oversee customer service operations, enhancing team efficiency and response times.
  • Facilitate community engagement, fostering positive relationships and feedback.
  • Resolve escalated issues, ensuring customer satisfaction and retention.
  • Provide community liaison services

Sales Manager

Solar Energy Solutions
11.2022 - 11.2023
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Attended trade shows for in-person engagement and network building. Drive strategic sales initiatives, expanding customer base globally while analyzing market trends to inform tactical decisions and capitalize on emerging opportunities.

Manager, Barmaid and Server

Italian Restaurant
02.2022 - 07.2022
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Advertised, marketed and recommended drink options to guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended menu items, liquor brands, beers and wine selections after assessing customer preferences.
  • Operated blenders, frozen drink machines and equipment to mix and serve drinks to patrons following recipes.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Manager

Beauty salon
08.2019 - 02.2022
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment.

General Manager

CNN Koelekteknik
09.2013 - 01.2018
  • Executed work contracts between company and clients.
  • Performed quality control inspections at projects being completed.
  • Inventory management and purchasing for materials needed for jobs.
  • Hiring/firing workers for the company.
  • Managed workflow process for company.
  • Managed public relations between company and prospective clients.

Bank Sales Specialist

Private Bank
03.2010 - 12.2011
  • Sold and consulted customers about credit account products the bank offered.
  • Completed Western Union transfers.
  • Advised on bank investment accounts available.
  • Participated in ongoing training and compliance activities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.

Education

Bachelor's degree - Accounting And Auditing

Odesa National Polytechnic University
Odesa
06.2011

Skills

  • Customer service (Experienced)
  • Document Translation
  • Research (Experienced)
  • Verbal Communication
  • Project Management
  • Business Process Understanding
  • Relationship Building
  • Quality Control (Experienced)
  • Accountability
  • Organization
  • Workplace Safety
  • Cleaning (Expert)
  • Attention to Detail
  • Computer Skills
  • Teamwork
  • Creativity
  • Decision-Making
  • Clear Communication
  • Goal Achievement
  • Live Interpretations
  • Client Services
  • Analysis
  • Written Communication
  • Records Review
  • Legal Document Preparation
  • Customer Engagement (Experienced)
  • Collaboration
  • Quality Inspections (Skillful)
  • Complaint Resolution
  • Customer Service (Expert)
  • Sales
  • Social Media
  • Problem-Solving
  • Complex Problem-Solving
  • Innovation
  • Positive Attitude
  • Goal Setting
  • Marketing

Languages

English (Experienced)
Russian (Expert)
Polish (Beginner)
Bulgarian (Experienced)
Ukrainian (Expert)
Danish (Beginner)
German (Beginner)
Greek (Beginner)
Czech Republic (Beginner)
Belorussian (Experienced)

Additional information

  • Actor, Host, Model, Singer | Ukraine - Denmark- Romania- United States
  • Collaborated with director to find best interpretation for character.
  • Researched roles to learn traits, mannerisms, accents and other key features of characters.
  • Rehearsed for roles alone and with fellow actors.
  • Studied and memorized scripts to learn lines and cues.
  • Worked closely with directors and other actors to find interpretations most suited to role.
  • Attended small group meetings and dress rehearsals ahead of final shows.
  • Managed self-performance to maximize profitability and achieve financial objectives.
  • Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
  • Performed humorous and serious interpretations of emotions and actions using body movements, facial expressions and gestures.
  • Communicated characters or situations to audience through speech, body language and movement
  • Worked closely with voice instructors to learn new dialects and accents for acting roles.
  • Completed media interviews on television, radio, and digital podcasts or videos to promote performances.
  • Learned about characters in scripts and relationships to each other to develop role interpretations.
  • Studied and rehearsed roles from scripts to interpret, learn and memorize lines.
  • Used singing, dancing and musical instruments to enhance performances.
  • Collaborated with other actors to brainstorm ideas.
  • Memorized musical selections, routines and cues while singing acapella with accompaniments.
  • Participated and performed in front of live audiences on television and as part of theater productions.
  • Studied with vocal coaches to develop voice and skills and rehearse for upcoming roles.
  • Learned acting and dancing skills required for dramatic singing roles.

Certification

Certified Nursing Assistant (CNA),

Basic Life Support (BLS)

Certification American Heart Association7272 Greenville

AvenueDallas, TX 75231-4596•

. CPR /First5/24/2025Vitali Partners,

LLCTraining Center IDTN20925Training Center City,State Knoxville,

TNTraining Center Phone Number (800) 991-6511

Training Site Name CPR SyndicateRenew By 05/2027Instructor

Name Bernardo MartinezInstructor ID 25040947319eCard Code

265411966403


Anastasiia Zaichuk

has successfully completed the cognitive and skills evaluations

in accordance with the curriculum of the American Heart Association

Basic Life Support (CPR and AED) Program.

Timeline

Certified Nursing Assistant Student

Colonial Care Center
06.2025 - 08.2025

Property management / housekeeping

Patrick Platt entrepreneur
09.2023 - 05.2025

Customer service manager

Saint Nazarene medical clinic inc.
08.2023 - 06.2024

Customer service manager

Cesar Carrasco DDS
01.2023 - 12.2024

Sales Manager

Solar Energy Solutions
11.2022 - 11.2023

Manager, Barmaid and Server

Italian Restaurant
02.2022 - 07.2022

Manager

Beauty salon
08.2019 - 02.2022

General Manager

CNN Koelekteknik
09.2013 - 01.2018

Translator and Interpreter

Translator inc
12.2012 - 01.2025

Bank Sales Specialist

Private Bank
03.2010 - 12.2011

Bachelor's degree - Accounting And Auditing

Odesa National Polytechnic University