Anastasiya Kemel
Fort Mill,SC
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
2
2
years of professional experience
Work History
UPS Customer Service Clerk
Ups Store
Fort Mill, South Carolina
04.2025 - 06.2025
- Maintained accurate records of customer interactions, transactions and comments.
- Ensured compliance with all applicable laws and regulations concerning the sale of products or services.
- Collaborated with other departments on special projects as needed.
- Created new accounts for customers by entering personal information into computer systems.
- Maintained a clean work environment by adhering to company safety procedures.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Processed customer orders and payments accurately and promptly.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Resolved customer complaints in a timely manner.
- Provided product knowledge to customers through verbal communication and written correspondence.
Barista
Harris Teeter
Charlotte , NC
09.2023 - 12.2024
- Greet customers warmly and make them feel welcome.
- Maintain a cheerful demeanor, even during busy and challenging times.
- Prepared and served hot or cold beverages.
- Ensure accuracy in preparing and serving orders according to customer preferences.
- Manage multiple customer interactions at once while staying composed.
- Utilized POS system to receive and process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Restocked product displays based on demand and projected sales.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked customer service stations with paper products or beverage preparation items.
Education
GED -
Los Angeles Pierce College
Winnetka, CA10-2021
Bachelor of Science - Pediatric
Belarusian State Medical University
Minsk, Belarus 06-2006
Skills
- Soft selling
- Opening and closing duties
- Coffee expertise
- Display case merchandising
- Up-selling
- Espresso machine operation
- Latte art
- Safe food handling practices
- Safe food handling
- Adaptive and creative
- Quality control
- Workflow management
- Team collaboration
- Hospitality service expertise
- Beverage preparation
- Inventory management
- Multitasking and organization
- Ingredient restocking
- FLUENT IN Russian
- Cleanliness
- Drink customization
- Decision-making
- Customer service
- Record keeping
- POS transactions
- Order processing
- Product knowledge
- Customer relationship management
- Conflict resolution
- Account updating
- Records management
Timeline
UPS Customer Service Clerk
Ups Store
04.2025 - 06.2025
Barista
Harris Teeter
09.2023 - 12.2024
GED -
Los Angeles Pierce College
Bachelor of Science - Pediatric
Belarusian State Medical University