Anastasiya Vasylyeva
Dallas,TX
Summary
Customer Success and SaaS onboarding professional with 4 years of experience guiding customers through implementation, training, adoption, and ongoing product use, backed by 4 years of classroom education experience. Skilled at translating complex software into practical workflows, building trusted customer relationships, identifying adoption barriers, and coordinating across teams to drive successful customer outcomes. Known for a highly personalized, education-focused approach to customer success.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist
TapGoods
Dallas, Texas
08.2022 - 07.2026
- Managed 100+ customer implementation projects from kickoff through launch and adoption, coordinating timelines, deliverables, training, data migration, configuration, and cross-functional dependencies.
- Served as the central project owner for multiple simultaneous implementations, proactively communicating project status, next steps, risks, and roadblocks to customers and internal stakeholders.
- Led personalized customer training sessions and product demonstrations, translating complex software features into clear, practical workflows based on each customer's business needs.
- Monitored customer engagement throughout onboarding, proactively identifying adoption barriers and at risk accounts and developing action plans to improve engagement and successful implementation.
- Assisted customers in translating existing business processes into digital workflows, facilitating change management and fostering confidence in new software adoption.
- Used project outcomes, customer feedback, and implementation trends to identify opportunities to improve onboarding workflows, resources, and the overall customer experience.
General Education Teacher
Harmony Science Academy
Dallas, TX, TX
08.2018 - 08.2022
- Designed and delivered structured programs for diverse learners, adapting instruction and resources based on engagement, comprehension, and performance data.
- Designed and delivered differentiated instruction for learners with varying needs, adapting teaching strategies based on engagement, comprehension, and performance.
- Communicated progress, expectations, and changes to families from diverse backgrounds, translating complex information into clear, actionable guidance..
- Mentored and trained newly hired teachers through regular meetings and constructive feedback to enhance teaching effectiveness.
Office Manager/Customer Service Representative
Farmers Insurance Agency
Arlington, TX
06.2017 - 07.2018
- Delivered exceptional customer service by assisting callers with inquiries on policies and new quotes, fostering loyalty.
- Cultivated positive customer relations by proactively addressing issues and executing effective corrective measures.
- Coordinated itinerary and scheduled appointments while developing productivity initiatives to enhance operational flow.
Education
Bachelor of Science - Urban And Regional Planning
Texas A&M University
College Station, TX12-2016
Skills
- SaaS Onboarding
- Customer Training
- Relationship Management
- Cross Functional Collaboration
- Change Management
- Agile Environments
- Bilingual
- Effective Communicator
Tools
- Jira
- Churn Zero
- Zendesk
- HubSpot
- Asana
- Zoom
- Teams
Timeline
Onboarding Specialist
TapGoods
08.2022 - 07.2026
General Education Teacher
Harmony Science Academy
08.2018 - 08.2022
Office Manager/Customer Service Representative
Farmers Insurance Agency
06.2017 - 07.2018
Bachelor of Science - Urban And Regional Planning
Texas A&M University