Maura Foley
Watertown,MA
Summary
Client operations and onboarding specialist with expertise in managing complex implementations and customer relationships in hospitality technology and B2B services. Experienced in coordinating post-sales execution, resolving operational challenges, and developing scalable processes to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Strategic Onboarding Manager
Bentobox/Clover
New York, New York
09.2024 - 09.2026
- Led onboarding and implementation for enterprise hospitality groups, hotel portfolios, and multi-location restaurant brands, coordinating stakeholders and cross-functional teams for successful launches.
- Accelerated project delivery, launching 12 websites in 6 weeks for a major hospitality group, coordinating design and content teams while meeting performance targets.
- Developed scalable onboarding workflows and AI-assisted processes to streamline internal collaboration and enhance client experience.
Onboarding Manager
Bentobox/Clover
New York, New York
08.2023 - 09.2024
- Managed 65-100 concurrent restaurant clients, overseeing onboarding and implementation from kickoff through launch to ensure timely project execution
- Met or exceeded performance targets while nurturing customer relationships and prioritizing tasks to accelerate onboarding timelines
- Collaborated with internal teams to identify process gaps and resolve implementation challenges, enhancing workflows for improved customer experience
Onboarding Associate
BentoBox
New York, New York
08.2022 - 08.2023
- Established strong customer relationships as primary implementation contact, setting expectations, communicating progress, and facilitating successful launches and early product adoption.
- Surpassed initial performance goals by managing customer implementations, coordinating website design and content delivery, and guiding restaurant clients through platform adoption.
- Teamed with Product, Engineering, and Support to troubleshoot implementation issues, remove blockers, and ensure timely customer launch milestones.
Project Manager
DesignerAdvantage
03.2021 - 08.2022
- Managed end-to-end procurement process for 7 interior design firms, ensuring timely project execution.
- Oversaw 1,000+ orders of furniture and accessories by coordinating manufacturing, transportation, receiving, and inspection.
- Communicated with 100+ global vendors on order statuses, payments, and deliveries; facilitating smooth operations.
- Expedited items to meet project installation dates.
Business Development Representative
Bevi
08.2019 - 03.2020
- Attained over 115% of the 2019 quota as well as 100% of the Q1 2020 quota, by bringing in qualified leads and closed revenue.
- Generated outbound activities for Territory Sales Managers across multiple regions using targeted sales tactics through email, calls, and LinkedIn engagements.
- Executed new processes for email campaigns and messaging to enhance lead engagement.
- Cultivated selling skills applicable to B2B account management roles.
Education
Bachelor of Science - Business Administration
Bryant University
Smithfield, RISkills
- SaaS onboarding
- Project management
- Client retention strategies
- Performance goals
- Strategic communication
- Team collaboration
- Innovative problem-solving
- Growth Mindset
- Active listening
- Relationship Management
Timeline
Strategic Onboarding Manager
Bentobox/Clover
09.2024 - 09.2026
Onboarding Manager
Bentobox/Clover
08.2023 - 09.2024
Onboarding Associate
BentoBox
08.2022 - 08.2023
Project Manager
DesignerAdvantage
03.2021 - 08.2022
Business Development Representative
Bevi
08.2019 - 03.2020
Bachelor of Science - Business Administration
Bryant University