Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastazya Merza

Johnson City,TN

Summary

Dedicated and detail-oriented professional with a strong background in customer service, hospitality, and retail. Experienced in both independent and team-based environments, excelling in multitasking and maintaining a clean, organized workspace. Skilled in front-of-house and back-of-house restaurant operations, hotel and residential housekeeping, cashiering, and call center customer support. Adept at meeting customer requests and resolving conflicts with professionalism and friendliness.

Overview

6
6
years of professional experience

Work History

Housekeeper

Home2 Suites By Hilton Philadelphia
Johnson City, TN
02.2024 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Housekeeper

Staybridge Suites Hotel
Johnson City, TN
08.2023 - 02.2024
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Housekeeper

Everlan by Dominion
Johnson City, TN
12.2022 - 08.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked residents rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for residents.

Grill Cook/Patient Cook/cold Prep

Franklin Woods Community Hospital
Johnson City, TN
11.2021 - 12.2022
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Grilled meats and seafood to customer specifications.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.

Grill Cook

Freddie's
Johnson City, TN
07.2021 - 11.2021
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Trained new staff members on grill station operations, resulting in improved overall performance of the team.

Prep Lead

Chicken Salad Chick
Johnson City, TN
03.2021 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Tow Truck Dispatcher

Allied Dispatch Solutions
Johnson City, TN
07.2019 - 03.2021

Organized statewide distribution of winches and tows.

Addressed issues to ensure customer satisfaction.

Ensured seamless operations across multiple shifts.

Handled calls remotely and in the office.

Cashier

McDonalds
Johnson City, TN
12.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Asbury Optional Highschool
Johnson City, TN

Skills

  • Teamwork
  • Customer service
  • Health and safety compliance
  • Customer service-focused
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Complex Problem-solving
  • Guest relations
  • Chemical handling
  • Quality assurance
  • Inventory control
  • Cleaning and organizing
  • Detail-oriented
  • Safety protocols
  • Product knowledge
  • Hardworking
  • Kitchen sanitizing
  • Time management
  • Multitasking and prioritizing
  • Team support and collaboration
  • Professional and courteous

Timeline

Housekeeper

Home2 Suites By Hilton Philadelphia
02.2024 - Current

Housekeeper

Staybridge Suites Hotel
08.2023 - 02.2024

Housekeeper

Everlan by Dominion
12.2022 - 08.2023

Grill Cook/Patient Cook/cold Prep

Franklin Woods Community Hospital
11.2021 - 12.2022

Grill Cook

Freddie's
07.2021 - 11.2021

Prep Lead

Chicken Salad Chick
03.2021 - 07.2021

Tow Truck Dispatcher

Allied Dispatch Solutions
07.2019 - 03.2021

Cashier

McDonalds
12.2018 - 06.2019

High School Diploma -

Asbury Optional Highschool