Anasthasie Antoine
Banker
Brooklyn,NY
Summary
Versatile Assistant Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 8 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
New York Community Bank
Brooklyn, NY
05.2022 - Current
- Supervised branch personnel and operations, keeping operations and workflows running smoothly.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provides bank leadership and mentorship to team.
- Trained and mentored highly effective teams to meet corporate service standards.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Planned work schedules to maintain adequate staffing levels.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Store Supervisor
TD Bank NA
Brooklyn, NY
04.2015 - 02.2022
- Supervised work of cashiers, training new team members and monitoring performance.
- Received store deliveries and transported items to correct facility locations.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Answered customer queries and complaints and provided prompt solutions.
- Handled customer transactions and balanced cash drawers.
- Dealt with customer complaints and rectified product and service issues.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Increased sales by optimizing in-store promotional strategies.
Shift Supervisor
PLS Check Cashing
Brooklyn, NY
11.2013 - 03.2015
- Assemble and maintain non-monetary reports and records
- Manage high amounts of inventory in store including supplies, and currency in safe
- Supervised and prepared daily individual paperwork for team
- Trained and developed new associates on POS systems and sales tactics.
- Assisted upper management with daily operations to meet standards of service and quality.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
Education
Associate of Applied Science - Early Childhood Education
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2030
Skills
- Account Retention
- Audit Monitoring
- Sales Support
- Team Building Leadership
- Business Relationship Management
- Operational Reporting
- Adaptable to Changing Conditions
- Sound Judgment
- Critical Thinking
- Decision Making
- Strategy Development
- Work Planning
- Customer Service
- Relationship Building
- Staff Recruitment and Hiring
- Time Management
- Risk Assessment
- Team Development
- Regulatory Compliance
- Loan Product Expertise
- Investment Guidance
- Prioritizing and Planning
- Employee Training Oversight
- Goal Setting
- Service-Oriented
- Problem Anticipation and Resolution
- Quality Assurance
- Social Perceptiveness
Timeline
Assistant Branch Manager
New York Community Bank
05.2022 - Current
Store Supervisor
TD Bank NA
04.2015 - 02.2022
Shift Supervisor
PLS Check Cashing
11.2013 - 03.2015
Associate of Applied Science - Early Childhood Education
Kingsborough Community College of The City University of New York