SHANON NEVILLE
North Pole,AK
Summary
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Denali State Bank
Fairbanks, AK
09.2020 - Current
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Provided training to new employees on company policies and procedures.
General Manager
Wendy's
North Pole , AK
09.2017 - 09.2020
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
GED -
Albion Senior High
08-2002
Skills
- Banking
- Relationship building and management
- Customer Retention
- Account Retention
- Account Management
- Strong leadership
- Staff Management
- Strong interpersonal skills
Timeline
Assistant Branch Manager
Denali State Bank
09.2020 - Current
General Manager
Wendy's
09.2017 - 09.2020
GED -
Albion Senior High
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