Summary
Overview
Work History
Education
Skills
Activities
Languages
Websites
References
Timeline
Generic

Ana Montes

Madison,WI

Summary

Focused, bilingual individual with a hardworking nature, and experience in customer service and handling cargo, as well computer tasks. Outgoing and motivated individual. Known for a team attitude and dedication to task completion.

Overview

9
9
years of professional experience

Work History

Ramp Agent

Fedex Express
Madison, WI
12.2022 - Current
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Supervised crew members in their assigned duties and responsibilities to ensure efficient operations.
  • Prepared detailed reports summarizing activities performed during shift.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Ensured safe and efficient loading and unloading of cargo.
  • Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
  • Participated in team meetings to discuss performance, safety, and operational improvements.
  • Resolved conflicts among crew members through effective mediation techniques while maintaining a professional demeanor at all times.

Bilingual Administrative Assistant

Madison Metropolitan School
Madison, WI
01.2016 - 06.2021
  • Maintained confidential records relating to personnel matters.
  • Answered phones promptly, professionally, and courteously in both languages.
  • Entered customer information into database systems accurately and efficiently.
  • Sorted incoming mail, faxes, and courier packages into appropriate folders.
  • Greeted visitors and answered inquiries in both English and Spanish.
  • Performed filing, typing, photocopying and distributing materials to assist employees.
  • Drafted letters, reports and presentations as requested by staff members.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Evaluated student needs to provide helpful resources and support.

Education

High School Diploma -

East High School
Madison, WI
06.2012

Skills

  • Flight manifest accuracy
  • Cargo handling
  • Ground support equipment operation
  • Team building
  • Team supervision
  • Conflict resolution
  • Safety compliance

Activities

  • Volunteered at East High School for a Latino group that I funded when I was a senior
  • Community service at U.T.
  • Centro Hispano in summer 2012
  • Assisted Sandburg Elementary School community
  • Enjoy being with family and spending time outdoors
  • Love learning and enjoying new things
  • Enjoy Art and reading

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Ramp Agent

Fedex Express
12.2022 - Current

Bilingual Administrative Assistant

Madison Metropolitan School
01.2016 - 06.2021

High School Diploma -

East High School

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Ana Montes