Anatoliy Starinskiy

Key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.

• Processed and escalated tickets to Technical Account Manager to resolve complex and time-sensitive issues with production accounts. Resulted in productivity increase by 20%.
• Analyzed customer support requirements to identify areas where company can offer improved services.
• Notified the team about potential service gaps in “QR code” project to increase overall customer satisfaction rates.
• Effectively interacted with Dispute departments regarding software issues and defects in customers transactions. Developed innovative testing strategies resulting in a decrease in dispute rate by 5%.

Responsible for creating test plans and end-to-end testing to ensure the quality of the Impairment Studio Credit Loss application.

• Analyzed current business data to produce reports and polished presentations, highlighting findings and recommending changes to stakeholders.
• Transformed project data requirements into project data models.
• Hands-on experience working with AWS to validate matching data.
• Assured efficient, timely, batch record review and compliant monthly product releases.

• Developed and maintained quality assurance procedure documentation.
• Participated in multi-disciplinary defect reviews to discern and address root causes.
• Demonstrated new product features and functionality to clients, managers and team members.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Main contact for data validation at Wholesale project and responsible for QA test management on iOS and Android Mobile application.

• Represented QA team in daily standup meetings with Developers, Product Managers, Business stakeholders and IT project managers; kept team informed of new changes in processes, including escalating testing issues requiring management attention.
• Created detailed bug reports in Jira which includes description, screenshots and steps to reproduce (STR) for developers. Resulted in increased productivity and boosted workflow efficiency by 25%.
• Collaborated closely with IT compliance team to resolve issues. Decreased IT workload by 20% due to improvement of QA processes.
• Recommended changes, enhancements in banking accounts features to product development team to improve client transactions and ensure high-quality service to customers.

Responsible for developing and executing Test Plans and Test Cases for IFD/Enforce (Internal Fraud Detection) System.

• Created, ran fraud scenarios and kept leadership informed about fraud trends resulting in significant cost savings and efficiencies.
• Validated implementation of such major user stories and system components as: New Enforce User Provisioning (Agent Enrollment), FraudulentOrder Detection, Credit Card Identity Theft
• Participated in weekly meetings to review activities involving different fraud topologies.
• Worked with external fraud prevention vendors to optimize their performance and assisted in maintaining, design and implementation of new test accounts.

Responsible for executing daily API smoke test reports using SOA, UI and regression testing for V.ME. (Visa checkout) Project.

• Resolved technical issues and forecasted troubleshooting complications during software trials of V.ME. (Visa checkout) preventing time delays in 90% of releases.
• Identified and tracked defects of customer's accounts with SoapUI and supported developers in resolving problems by completing additional tests.
• Created and maintained 50% of test accounts for Visa Checkout project to support new feature testing.

Daily software and hardware testing of the TiVo multi-platform desktop applications.

• Reviewed product requirements and wrote test plans to verify feature functionality and define expected results in timely manner.
• Created and executed software test plans, cases and scripts to uncover, identify and document software problems and their causes.

Development and maintenance of test strategies, test plans, test cases, and product release reports for products and internal applications.

• Collaborated with 5 software development engineers to understand features of multiple web-based applications to carry our testing with 100% efficiency