Ana Valeria Vega Acosta
Team Manager
Salinas,CA
Summary
Strong and collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Team Manager
Panera Bread
06.2020 - Current
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on a day-to-day basis and coached and trained approximately 4 team members myself as well as overseeing new employee training, increasing quality of work and employee motivation.%
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Monitored incoming calls and provided feedback to all associates to improve quality of service.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 95%.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Responded to emergencies and events occurring outside business hours.
Team MIC
Panera Bread
06.2020 - Current
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed strategic workforce planning, performance management, and benefits administration.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of the cafe workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of the cafe facility.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Eased team transitions and new employee orientation through effective training and development.
Club President
Drama Club
08.2015 - 05.2019
- Lead team meetings every Monday
- Directed team fundraising
Education
Middle School Diploma - undefined
El Sausal Middle School. School
High School Diploma -
Alisal High School
Salinas05.2019
Skills
- Group Presentations
- Relationship Development
- Social Media Promotion
- Customer Experience Management
- Staff Training
- Quality Standards
- Sales Activities
- Staff Management
- Disciplinary Action
- Billing and Payment Processing
- Equipment Preparation
- Production Preparation
Accomplishments
- Supervised team of 28 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Manager
Panera Bread
06.2020 - Current
Team MIC
Panera Bread
06.2020 - Current
Club President
Drama Club
08.2015 - 05.2019
Middle School Diploma - undefined
El Sausal Middle School. School
High School Diploma -
Alisal High School
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