Anawan Kelley
Atlanta
Summary
Adaptable and detail-oriented professional with a versatile background in customer service. Known for strong problem-solving abilities and creativity, contributing to increased customer satisfaction and operational efficiency.
Overview
2
2
year of professional experience
Work History
Team Member
Chick-fil-A
Atlanta, GA
11.2022 - 03.2024
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team members to efficiently prepare food items according to quality standards.
- Assisted in training new team members on operational procedures and best practices.
- Operated cash register accurately, handling transactions swiftly during peak hours.
- Monitored inventory levels and assisted in restocking supplies as needed for operations.
- Adapted quickly to various roles within the restaurant, demonstrating flexibility and reliability in tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Increased sales through effective product placements and persuasive communication skills.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Assisted in inventory management to prevent stock shortages and overages.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Enhanced store security measures, reducing incidents of theft and loss.
- Improved customer satisfaction by quickly helping each person find desired items.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
Education
Bachelor of Science - Cybersecurity
Alabama State University
Montgomery, AL03-2029
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Following instructions
- Leadership qualities
- Creativity and innovation
- Computer skills
- Complex Problem-solving
- Training and mentoring
- Equipment operation
- Willingness to learn
Timeline
Team Member
Chick-fil-A
11.2022 - 03.2024
Bachelor of Science - Cybersecurity
Alabama State University