Anay Ramos-Aguilar
North Las Vegas,NV
Summary
Confident, adaptable professional with experience in insurance sales, branch management, and retail service. Good with people, knowledgeable about my work, great with time management, can work well with others and on my own.
Overview
13
13
years of professional experience
Work History
Sales Agent
State Farm Jared Burgess Agency
North Las Vegas, Nevada
02.2025 - Current
- Supported sales goals by generating referrals, cross-selling products, and building strong client relationships.
- Advised clients on auto, home, life, and business insurance options.
- Quoted policies using agency CRM and carrier systems to provide tailored coverage options.
- Answered customer inquiries and resolved problems and complaints promptly across multiple communication channels.
- Processed applications, renewals, and policy changes with accuracy.
- Explained policy terms, billing details, and product knowledge.
Branch Manager
CASH 1 Loans
Las Vegas, Nevada
04.2015 - 07.2024
- Oversaw daily branch operations, focusing on customer service, human resources, and sales and marketing initiatives.
- Coordinated staff scheduling, hiring, and training to ensure optimal branch performance.
- Evaluated branch performance monthly, analyzing individual and team contribution.
- Resolved escalated customer complaints in a timely manner.
- Trained team members on loan systems and company procedures.
- Processed loan applications, agreements, and customer account paperwork.
- Maintained cash drawers, deposits, and secure money handling procedures.
Sales Associate
Wilson's Leather Outlet
Las Vegas, NV
07.2013 - 04.2015
- Greeted customers and provided exceptional customer service.
- Recommended merchandise based on style and fit needs.
- Answered product questions about materials, sizing, care, and store promotions.
- Processed sales transactions using a point-of-sale system and handled cash payments.
- Organized floor displays and restocked inventory.
Education
High School Diploma -
Chaparral HS
Las Vegas, NVSkills
- CRM systems/Policy Center
- Sales transactions
- Account servicing
- Customer service
- Problem solving
- Client communication
Timeline
Sales Agent
State Farm Jared Burgess Agency
02.2025 - Current
Branch Manager
CASH 1 Loans
04.2015 - 07.2024
Sales Associate
Wilson's Leather Outlet
07.2013 - 04.2015
High School Diploma -
Chaparral HS