TAYLOR K. OLUPITAN
Merrillville,IN
Summary
Licensed Personal Lines Insurance Sales Professional with 7+ years of experience in high-volume inbound and outbound call center environments. Proven ability to overcome objections, close policies, and consistently meet sales goals while maintaining compliance and delivering exceptional customer service in fast-paced, remote-ready settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Newins LLC | Kemper Auto
12.2016 - 08.2025
- Handled high-volume inbound and outbound insurance sales calls, averaging 200+ customer interactions daily
- Educated customers on personal lines coverage options and pricing to drive informed purchasing decisions
- Successfully negotiated coverage, overcame objections, and closed policies to meet and exceed sales targets
- Maintained active insurance licensure and adhered to all carrier and state regulatory requirements
Auditor
06.2023 - 10.2023
- Conducted audits to identify policy and procedural discrepancies, improving compliance and operational efficiency
- Collaborated with cross-functional teams to implement corrective actions and maintain quality standards
Home Health Aide
AW & Addus Healthcare Home Care
12.2012 - 12.2016
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and organization of patient environments.
- Provided emotional support to patients and families, fostering a compassionate environment.
Customer Service Representative
Meijer
05.2013 - 11.2014
- Assisted customers with inquiries, ensuring positive shopping experiences and resolution of issues.
- Processed transactions efficiently, maintaining accuracy and speed at checkout.
- Collaborated with team members to optimize store layout for improved customer flow.
Education
Theater Studies
McKendree University
01.2011
Skills
- Inbound Insurance Sales
- Personal Lines Policies
- Objection Handling & Negotiation
- Policy Quoting & Binding
- Customer Retention
- Compliance & Licensing
- Call Center Metrics
- CRM Systems
- High-speed broadband internet with hard-wired secure connection
- Distraction-free home office for customer-facing inbound sales
- Comfortable managing 30–40 inbound calls per day
- Proficient with CRM, call center software, and multi-screen workflows
Certification
- Insurance Producer License: Property & Casualty
- Mental Health First Aid USA — 2024
Timeline
Auditor
06.2023 - 10.2023
Insurance Sales Agent
Newins LLC | Kemper Auto
12.2016 - 08.2025
Customer Service Representative
Meijer
05.2013 - 11.2014
Home Health Aide
AW & Addus Healthcare Home Care
12.2012 - 12.2016
Theater Studies
McKendree University