Ariel Edmonds
Charlotte,NC
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Developed key skills in client relationship management and sales in fast-paced environment. Successfully educated clients about complex products and customized solutions to meet their needs. Looking to transition these skills to new field that values customer-focused results and effective communication.
Overview
6
6
years of professional experience
Work History
Insurance Sales Agent
Tranzact Insurance Solutions
08.2023 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales strategies to increase sales of insurance policies.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Fostered strong relationships with clients to ensure high levels of retention and satisfaction.
- Analyzed customer needs to provide customized insurance solutions.
Customer Service Agent Gas Utility
IQOR
05.2022 - 09.2022
- Addressed customers courteously using suitable methods and problem-solving skills
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Provided account information to customers and explained bill service policies and customer rights
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Remained open to feedback from supervisor and peers to build and improve skills set
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Utilized automated systems to log and retrieve call information
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Read from scripts to promote uniformity and consistency in communications
- Determined charges for services requested and arranged for billing
- Processed customer adjustments to maintain financial accounts
- Made appropriate account corrections to resolve customer problems
Remote Associate
AMAZON
09.2018 - 02.2019
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Analyzed and collected customer information to prepare product or service reports
- Determined charges for services requested and arranged for billing
- Made appropriate account corrections to resolve customer problems
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Navigated multiple computer systems and applications and utilized search tools to find information
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
Education
High School Diploma -
SOUTH MECKLENBURG HIGH SCHOOL
Charlotte, NC06.2018
Skills
- Cash Register Operations
- Efficient and Detail-Oriented
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Customer Retention Strategies
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Account Management
- Order and Refund Processing
- Dispute Resolution
- Online Chat
- Merchandise Orders and Exchanges
- Google Drive
- Promoting Brand and Company Identity
- Inbound and Outbound Calling
- Proactive Self-Starter
- Cold calling
- Policy analysis
- Client retention
- Licensed insurance agent
- Customer retention
- Sales quota achievement
- Insurance sales strategy
- Policy renewals
- Customer follow-up
- Call center customer service
- HIPAA compliance
- Health insurance
LANGUAGES
English, Native
Timeline
Insurance Sales Agent
Tranzact Insurance Solutions
08.2023 - Current
Customer Service Agent Gas Utility
IQOR
05.2022 - 09.2022
Remote Associate
AMAZON
09.2018 - 02.2019
High School Diploma -
SOUTH MECKLENBURG HIGH SCHOOL
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