Shona Cerutti
San Diego,CA
Summary
Certified pharmacy technician, knowledgeable in all facets of pharmacy operations. Experienced in dispersing and packaging medication, regulatory compliance, and drug inventory control. Proficient in coordinating with insurance providers, prescribers, and individuals to swiftly address issues. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
US Health Group- A United Healthcare Company
2020.01 - 2023.04
- Answered inbound calls from existing and future policyholders to address inquiries and discuss health insurance options.
- Performed needs analysis to obtain the information required to make appropriate insurance product recommendations.
- Educated clients on coverage details and procedures.
- Monitored customer feedback and identified potential areas for improvement.
Certified Pharmacy Technician
Publix Pharmacy
2013.01 - 2020.01
- Performed wide range of pharmacy operations with accuracy, efficiency, and quality of service.
- Received, processed, and entered prescription orders into pharmacy databases.
- Set up and modified patient profiles to include current medications, allergies, and insurance details.
- Communicated with prescribers via telephone and fax to verify medication dosages, refill authorizations, and patient information.
- Monitored and maintained drug inventory levels by ordering necessary medications and supplies.
- Answered customer phone calls to address questions and provide assistance.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Operated the cash register and performed front-counter tasks to facilitate daily operations.
Education
Bachelor of Science - Neuroscience & Behavior (Pre-med Studies)
Florida Atlantic University
Boca Raton, FL05.2015
Skills
- FDA and HIPAA Compliance
- Customer Satisfaction
- Workflow Optimization
- Pharmacy Management/Patient Profile Software
- Prescription Review
- Electronic Refill Request Processing
- Inventory Management and Organization
- Proper Storage Procedures
- Documentation and Recordkeeping
- Insurance Billing
- Customer Identification Checks
- Cash Register Operations
Certification
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, [2023-Present]
- Licensed Health, Life, and Variable Annuities Insurance Agent [2017–Present]
Timeline
Licensed Health Insurance Agent
US Health Group- A United Healthcare Company
2020.01 - 2023.04
Certified Pharmacy Technician
Publix Pharmacy
2013.01 - 2020.01
Bachelor of Science - Neuroscience & Behavior (Pre-med Studies)
Florida Atlantic University
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, [2023-Present]
- Licensed Health, Life, and Variable Annuities Insurance Agent [2017–Present]
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