Jessica Cowger
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
Work History
Licensed Health Insurance Agent
TranzAct
05.2024 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Personal Assistant
Public Partnerships/Palco
07.2020 - 05.2024
- Assisted clients with physical therapy exercises
- Facilitated transportation to and from appointments
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation
- Monitored and reported any changes in clients' physical and mental health
- Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping
- Helped clients to maintain independence and quality of life.
Security Guard
Country Roads Security
09.2023 - 04.2024
- Monitored machinery equipment for Precision Pipeline
- Reported any suspensions and odd actions of individuals not authorized to be on site.
Personal Assistant
West Virginia Choice
01.2017 - 07.2020
- Monitored and reported any changes in clients' mental and physical health
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation
- Provided emotional support and companionship to clients
- Helped clients to maintain independence and quality of life
- Provided assistance with medication management
- Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping.
CNA
Nella's Nursing Home
10.2016 - 01.2017
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Assisted patients with daily living activities, promoting independence and dignity
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Princess Anne Health & Rehabilitation Center
06.2016 - 09.2016
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Assisted patients with daily living activities, promoting independence and dignity
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Personal Assistant
Select In Home Services
11.2015 - 05.2016
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation
- Facilitated transportation to and from appointments
- Provided emotional support and companionship to clients
- Helped clients to maintain independence and quality of life
- Assisted clients with physical therapy exercises.
CNA
Colonial Place
01.2014 - 11.2015
- Assisted patients with daily living activities, promoting independence and dignity
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma -
Elkins High School
Elkins, WV05.2013
Skills
- Precise and accurate work
- Professional and Compassionate
- Team Building
- Excellent Communication Skills
- HIPAA knowledge
- Goal-Oriented
- Enrollment processing
- Policy analysis
- Compliance knowledge
- HIPAA Compliance
- Attention to Detail
- Data Entry
Traits
- Reliable
- Honest
- Responsible
Timeline
Licensed Health Insurance Agent
TranzAct
05.2024 - Current
Security Guard
Country Roads Security
09.2023 - 04.2024
Personal Assistant
Public Partnerships/Palco
07.2020 - 05.2024
Personal Assistant
West Virginia Choice
01.2017 - 07.2020
CNA
Nella's Nursing Home
10.2016 - 01.2017
CNA
Princess Anne Health & Rehabilitation Center
06.2016 - 09.2016
Personal Assistant
Select In Home Services
11.2015 - 05.2016
CNA
Colonial Place
01.2014 - 11.2015
High School Diploma -
Elkins High School
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