Natalee Oconnor

Answer inbound calls

Analyze customer needs

Verify customers information

Time management

Collect and enter customer information and ensure accurate set-up within the system.

Select and process Medicare benefits for enrollment.

Strong customer service skills

Identify and assess customer’s needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Experience with Salesforce, SRW, EMR Navinet, and Availity systems

CMS compliance

HIPAA compliance

• Patient charting and monitoring patient vital signs, blood pressure
• Discharge patient and follow up with their recovery process
• Clean and prepare the patient's room and restock supplies.
• Checking and verifying the accuracy of medical records and charting
• Assisted surgeon during surgery
• Sterile processing of surgical instruments
• Clean surgical instruments after surgery sterile technique.
• Patient preparation for surgery
  Handled the surgical specimen as directed
• Perform essential clerical tasks like filing, e-mail, and data entry
• Properly disposed of sharp hazardous waste
• HIPAA, and OSHA regulations