Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY MEDFORD

Humble,TX

Summary

Qualified Advanced Technical Support Specialist 7 years of helpdesk and customer service experience. Provides comprehensive online and in person support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Hard work, and leadership are key attributes that I hope to bring to any company I join. Looking for a career that can showcase my abilities. Skilled at home healthcare/ caretaking 10+ years of experience.

Overview

12
12
years of professional experience

Work History

Licensed Health Insurance Agent

Allstate/ Healthcompare
06.2024 - Current
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.

Technical support Agent

Ibex Global
10.2020 - 10.2021
  • I am a technical support agent
  • I take calls from frontier/ziply fiber customers and help them troubleshoot any issues they might be having with their internet, cable, or voice service
  • Another service I help with is account management for the customers, making sure they can access their emails and online profile for services
  • Submitted service tickets for equipment maintenance requests
  • Created support documentation that enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team

Personal Assistant/ Nanny/Home Healthcare

self employed
10.2013 - Current
  • I have been a nanny for two very small children for about 6 years straight
  • For the last 6 years I worked at 2+ jobs at a time so I was very good at managing time and being punctual
  • I took care of these children with in school and out of school needs
  • Cooking cleaning were apart of the job as well
  • But my main focus was preparing the girls for school everyday with driving them to school for drop off
  • Pickup after school was also included and helping with homework
  • At home healthcare for elderly patients
  • / Hospice caregiver
  • At home healthcare for physically and mentally disabled patients
  • Caretaker / trainer for family pets

General Manager

tacala company
10.2021 - 08.2022
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Reported issues to higher management with great detail
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths

Expo/ Quality management

MMH
02.2020 - 04.2020
  • I was the line of communication between the kitchen and the service staff
  • I ensured that all orders were correct and released at the correct time due to this being a fine dining/coursing restaurant
  • My most important duty was to ensure all plates that are sent out to tables are up to fine dining standards

Head Server

Outback Steakhouse
06.2019 - 02.2020
  • I was, for the server staff coming in early to prep server stations and staying late to assist with organizing server areas and assisting in clock out procedures
  • My main job was to give each guest that came into the establishment a warm homelike experience
  • I had to be quick and accurate and a master multitasker
  • Worked different stations to provide optimal coverage and meet production goals

Education

High school or equivalent -

Ross S Sterling High School
Baytown, Texas
06.2012

Business management

Lee College
Baytown, Texas
04.2025

Associates in science - computer programing

Hack Reactor
12.2023

Health And Life Insurance

Texas State Insurance Board
Texas
07-2024

Skills

  • Professional caretaking - 10 years
  • Team management - 7 years
  • Business Development
  • Customer service - 7 years
  • Tech Support
  • Microsoft word/excel/powerpoint
  • Resolve Technical Problems
  • Currently training in java/ javascript/python programming languages
  • health insurance certified
  • life insurance certified
  • Windows 10

Timeline

Licensed Health Insurance Agent

Allstate/ Healthcompare
06.2024 - Current

General Manager

tacala company
10.2021 - 08.2022

Technical support Agent

Ibex Global
10.2020 - 10.2021

Expo/ Quality management

MMH
02.2020 - 04.2020

Head Server

Outback Steakhouse
06.2019 - 02.2020

Personal Assistant/ Nanny/Home Healthcare

self employed
10.2013 - Current

Business management

Lee College

Associates in science - computer programing

Hack Reactor

High school or equivalent -

Ross S Sterling High School

Health And Life Insurance

Texas State Insurance Board

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ASHLEY MEDFORD