Adria Rice

Driven with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.

• BLS/CPR (02/01/21 - 02/01/23)
• Insurance Producer License
• Life Insurance License

• Attention to detail, Proficient, 08/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
• Medical terminology, Proficient, 05/01/22, Understanding and using medical terminology
• Typing, Proficient, 10/01/22, Transcribing text
• Sales skills, Proficient, 01/01/22, Influencing and negotiating with customers
• Protecting patient privacy, Proficient, 01/01/22, Understanding privacy rules and regulations associated with patient records
• Office manager, Proficient, 05/01/22, Scheduling and budgeting
• Basic computer skills, Proficient, 12/01/23, Performing basic computer operations and troubleshooting common problems
• Medical billing, Proficient, 04/01/22, Understanding the procedures and forms used for medical billing
• Work style: Conscientiousness, Proficient, 12/01/23, Tendency to be well-organized, rule-abiding, and hard-working
• Verbal communication, Proficient, 03/01/22, Speaking clearly, correctly, and concisely
• Sales skills, Proficient, 08/01/22, Influencing and negotiating with customers
• Data entry: Attention to detail, Proficient, 11/01/22, Maintaining data integrity by detecting errors
• Customer focus & orientation, Proficient, 04/01/22, Responding to customer situations with sensitivity
• Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting
• Data entry: Attention to detail, Proficient, 04/01/22, Maintaining data integrity by detecting errors
• Call center customer service, Proficient, 03/01/22, Demonstrating customer service skills in a call center setting
• Case management & social work, Proficient, 11/01/23, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
• Medical billing, Proficient, 08/01/22, Understanding the procedures and forms used for medical billing
• Customer service, Proficient, 04/01/22, Identifying and resolving common customer issues
• Written communication, Proficient, 04/01/22, Best practices for writing, including grammar, style, clarity, and brevity
• Medical receptionist skills, Proficient, 05/01/22, Managing physician schedules and maintaining accurate patient records
• Protecting patient privacy, Proficient, 08/01/22, Understanding privacy rules and regulations associated with patient records