Jay Owings
Winston-Salem,NC
Summary
- Dedicated and results-driven Licensed Health Insurance Agent with approximately 2 years of ACA experience and licensed in 30 states.
- Strong background in customer service, client enrollment, and compliance with CMS guidelines.
- Proven ability to multitask effectively while maintaining a high level of detail orientation.
- Successfully enrolled individuals in health coverage plans, providing exceptional service and achieving high client retention rates.
- Demonstrates superior work ethic, leadership, and professionalism cultivated through diverse roles in the insurance and customer service industries.
- Leveraging extensive experience in logistics and personnel management from a distinguished military career to enhance operational efficiency and client satisfaction in a remote position.
Overview
18
18
years of professional experience
Work History
Licensed Health Insurance Agent
Protect Health
Clearwater, FL
01.2024 - 03.2024
- Enrolled clients in ACA, dental, and vision plans, ensuring compliance with CMS guidelines.
- Processed applications and payments, aligning new options with clients' health needs.
- Consistently delivered superior customer experiences, resulting in an impressive retention rate.
Licensed Health Insurance Agent
American Health Marketplace
Fort Lauderdale, FL
09.2022 - 03.2023
- Successfully enrolled individuals in health coverage through the ACA.
- Utilized CRM systems and VoIP platforms proficiently.
- Handled challenging clients and diffused tense situations with professionalism.
- Developed rapport with clients, enhancing their overall experience and ensuring retention.
Barista
Coffee Park Airstream
Winston-Salem, NC
09.2019 - 06.2022
- Served an average of 300+ customers daily, providing personalized service.
- Processed orders quickly and efficiently, maintaining a tidy work environment.
- Greeted and communicated with customers to take their drink orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Store/Assistant Manager
Domino's Pizza
Pfafftown, NC
08.2018 - 10.2019
- Implemented policies and procedures, supervised staff, and managed financial responsibilities.
- Trained employees to optimize customer service and reduce profit loss.
- Monitored quality assurance standards for all products served.
- Efficiently handled nightly inventory and organized weekly procurement of necessary supplies, ingredients, and equipment to sustain smooth operations.
Barista/Barista Trainer
Talia Espresso
North Wilkesboro, NC
06.2016 - 11.2017
- Built professional relationships, multitasked in a fast-paced environment, and trained new baristas.
- Crafted and memorized innovative and exclusive beverage recipes for the cafe's menu.
- Ensured exceptional customer service by promptly and professionally handling inquiries.
- Consistently tracked inventory levels to ensure availability, replenishing as required.
Certified Barista
Starbucks
Annapolis, MD
02.2016 - 06.2016
- Developed customer relationships, led coffee and pastry pairings, and ensured high standards in drink production.
- Demonstrated ability to perform multiple tasks simultaneously while providing quality service.
- Organized work area to ensure efficient operation during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Landing Support Specialist
United States Marine Corps
Camp Lejeune, NC
09.2006 - 08.2014
- Managed 82 pieces of heavy machinery valued at over $34 million.
- Verified load manifests against actual load placed on board an aircraft prior to departure from airport premises.
- Conducted 1800+ successful movement operations in Afghanistan, transporting over 13,000 passengers and 775,000 pounds of cargo.
- Held the billet of Platoon Sergeant, leading a team of 42 junior Marines and facilitating their professional development.
- Chosen among peers to manage the Arrival/Departure Airfield Control Group (A/DACG) at Camp Bastion, Afghanistan.
Education
Some College (No Degree) - Investigative Forensics
Anne Arundel Community College
Arnold, MDNon-Commissioned Officer Leadership - Professional Military Education On Leadership
Marine Corps Corporals Course
Camp Johnson, NC08-2009
Landing Support Specialist - Land, Air, and Sea Logistical Operations
Military Occupational School
Camp Johnson, NC05-2007
Marine Rifleman - Warfighting Ethos, Core Values, Maneuver Warfare
Marine Corps Combat Training
Camp Geiger, NC02-2007
United States Marine - Comprehensive Military Training
Marine Corps Recruit Training
Parris Island, SC12-2006
Skills
Leadership Diligent Perceptive Adaptability Decisiveness Accountability Superior Work Ethic and Professionalism Results-Driven Organized and Efficient Accurate and Precise
Accomplishments
- Obtained Secret Security Clearance in USMC.
- Combat Action Ribbon for satisfactory performance under enemy fire in ground engagements.
- Chosen to be, one of two, Suicide Prevention Master Trainers, in the USMC, providing knowledge by leading classes to 800+ Marines.
- Recognized for exceptional leadership and operational success in the Marine Corps.
- Recognized for participating in a major cleanup operation, removing over 1000 pounds of trash and restoring a waterway to its natural state.
Timeline
Licensed Health Insurance Agent
Protect Health
01.2024 - 03.2024
Licensed Health Insurance Agent
American Health Marketplace
09.2022 - 03.2023
Barista
Coffee Park Airstream
09.2019 - 06.2022
Store/Assistant Manager
Domino's Pizza
08.2018 - 10.2019
Barista/Barista Trainer
Talia Espresso
06.2016 - 11.2017
Certified Barista
Starbucks
02.2016 - 06.2016
Landing Support Specialist
United States Marine Corps
09.2006 - 08.2014
Some College (No Degree) - Investigative Forensics
Anne Arundel Community College
Non-Commissioned Officer Leadership - Professional Military Education On Leadership
Marine Corps Corporals Course
Landing Support Specialist - Land, Air, and Sea Logistical Operations
Military Occupational School
Marine Rifleman - Warfighting Ethos, Core Values, Maneuver Warfare
Marine Corps Combat Training
United States Marine - Comprehensive Military Training
Marine Corps Recruit Training