Summary
Overview
Work History
Education
Skills
Eliete Volleyball player
Timeline
Generic

Anaya Anderson

Norwalk,CA

Summary

Driven professional with a proven track record at In The City Beauty Supply, enhancing customer loyalty and boosting sales through expert customer service and product knowledge. Excelled in high-stress situations, demonstrating exceptional problem-solving and relationship-building skills. Achieved significant improvements in customer satisfaction and sales outcomes by leveraging organizational leadership and merchandising knowledge. I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

In The City Beauty Supply

In The City Beauty Supply
07.2023 - 01.2024
  • Data Entry
  • Sales Associate
  • Cashier
  • Handled customer inquiries and suggestions courteously and professionally.
  • Kept all data and product inventory organized and made sure everything was on file with the vendors (how much money was spent and when the products were delivered)
  • Kept up with the estimated store revenue from products sold/bought
  • Managed over 20+ high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Sopac Basketball Club

Sopac - Southern Pacific Basketball Club
02.2021 - 05.2023
  • Compiled and maintained record books and athletic awards lists.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Managed many high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled over 600+ people with daily all of the concerns and questions about prices, courts, games, and tickets.
  • Enhanced game-day operations implemented efficient pre-game/post-game routines that maximized athlete focus preparation.

Education

High School Diploma -

Method Online School
Online
06.2025

Skills

  • Organizational Leadership
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Excellent people skills
  • Relationship Building
  • Cash Handling
  • Money Handling

Eliete Volleyball player

I am a high-school senior. I play volleyball. I plan to use the money I make to save for college.

Timeline

In The City Beauty Supply

In The City Beauty Supply
07.2023 - 01.2024

Sopac Basketball Club

Sopac - Southern Pacific Basketball Club
02.2021 - 05.2023

High School Diploma -

Method Online School

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Anaya Anderson