Anaya Payne
Key Holder
Location Independant
Summary
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
6
6
years of professional experience
Work History
Key Holder
Sunglass Hut at Macy's
Monroeville, PA
10.2023 - Current
- Devised effective sales strategies to foster relationships with customers
- Ensured a clean and appealing store ambiance
- Delivered exceptional customer service with personalized shopping experiences
- Facilitated smooth handovers between shifts by providing comprehensive updates on daily operations, sales targets achieved, pending tasks requiring attention from incoming Key Holders or Sales Associates.
- Streamlined sales processes by utilizing company software systems efficiently for tracking transactions, managing customer profiles, and monitoring inventory levels.
- Conducted routine audits of physical inventory counts to identify discrepancies between actual stock levels compared with system data entries.
- Utilizing company communicative platform Via microsoft teams to give hourly report of sales targets and goals.
- Schedule Rx appointments digitally with company platform TAB
- Utilize company online shopping platform to order frames and spare parts
Dining Room Assistant
Richard DeShantz
Pittsburgh, PA
09.2022 - 09.2023
- Optimized POS software for effectively and efficiently fulfilling customer orders, reservation setting and logging current availability within the space assuring accuracy and up to date updates.
- Communication instilled via digital platform to discuss daily duties, updates and changes regarding store front
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Sales Associate
Old Navy, Gap
Monroeville, PA
09.2020 - 07.2021
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Instilled high touch customer support via phone, increasing customer satisfaction
- Manage digital inventory logs for accuracy and efficiency
- Input online orders and facilitate transactions with company ordering device
- Adhere to current promotions and policies that are highlighted for sales to customers
Skills
- Inventory management
- Payment processing
- Client account management
- Retail store operations
- Document processing
- Proactive communication
- Digital collaboration tools (Zoom, microsoft teams, Whats app)
- Data entry
- Order fulfillment
- Email adequate
- Loss prevention strategies
Timeline
Key Holder
Sunglass Hut at Macy's
10.2023 - Current
Dining Room Assistant
Richard DeShantz
09.2022 - 09.2023
Sales Associate
Old Navy, Gap
09.2020 - 07.2021