Anaya Robles
Chicago
Summary
Dynamic and dedicated professional with a strong background in customer service and healthcare, notably at Apex Hospice and Palliative Care. Skilled in problem-solving and team collaboration, I excel in providing exceptional client service while maintaining a flexible schedule. Committed to enhancing patient experiences through effective communication and compassionate care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Care Worker
Apex Hospice And Palliative Care
Chicago
09.2024 - Current
- Provide in-home care to patients, including cleaning, cooking, feeding, giving baths, accompanying patients to appointments, and running errands.
Resident Aide
Sheldon Meadows Assisted Living Center
Hudsonville
01.2024 - 07.2024
- Provided companionship to residents by engaging them in meaningful conversations and activities
- Collaborated with nurses and other healthcare professionals to provide quality care for all patients
- Organized recreational activities for the purpose of stimulating mental awareness among elderly residents
- Assessed vital signs including temperature, blood pressure, respiration rate, oxygen saturation levels, pulse rate
Sales Associate
Finish Line
Grandville
09.2023 - 07.2024
- Organized stockroom shelves according to size, color or style
- Upsold additional items based on customer interests and needs
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Provided accurate information about products, prices and services
- Maintained cleanliness of store environment including floors, windows, displays
- Handled customer complaints in a professional manner
- Greeted customers and provided exceptional customer service
Resident Care Aide
Georgetown & Cambridge Manors
Grandville
10.2023 - 11.2023
- Provided companionship and emotional support to residents
- Assisted with ambulation using gait belts, canes or walkers as necessary
- Ensured that all resident care is provided according to established policies and procedures
Terminal Bus Transport
O'hare International Airport
Chicago
05.2023 - 08.2023
- Resolved conflicts between personnel by providing direction based on established rules and regulations
- Scheduled railcars for loading and unloading at customer sites according to customer requirements
- Communicated with customers regarding service problems or delays due to mechanical failures or weather-related events
- Directed crew members by employing flag or hand signals, lantern and radio communications
Customer Service Representative
Walgreens
Jenison
10.2022 - 01.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered customer inquiries via phone, email, and chat
- Developed positive relationships with customers through friendly interactions
- Provided exceptional customer service to ensure customer satisfaction
- Conducted regular follow-up calls with customers after resolving their issues
Gym Teacher (Internship)
Moving Everest Charter School
Chicago
02.2022 - 05.2022
- Organized and implemented physical education programs for students of all ages
- Monitored student progress during physical fitness testing sessions
- Supervised extracurricular activities including intramural sports games or tournaments
- Conducted demonstrations of sport techniques and strategies to improve student skills
- Instructed students on proper use of equipment and techniques in various activities
- Enforced school policies related to behavior management within the gymnasium area
Customer Service Associate
Urban Air Trampoline and Adventure Park
Chicago
02.2021 - 05.2021
- Inforced safety around the facility
- Answered phone calls
- Helped maintain a positive environment for customers
- Made sure customers were satisfied with their visit
- Made sure the facility was clean and sanitized
- Worked closely with management
- Escalated unresolved customer issues to the appropriate department or manager for resolution
- Provided information about products and services available to customers
Education
High School Diploma -
ITW David Speer Academy
Chicago06.2022
GED -
Grand Valley University
Allendale, MISkills
- Team Collaboration
- Speech Clarity
- Customer Service
- Problem-Solving
- Service Contracts
- Outgoing Personality
- Strong Communication and Interpersonal Skills
- Flexible Schedule
- Client Service
- Computer Literacy
Certification
- Varsity Girls Basketball Captain
- Varsity Girl Softball
- IL Medicaid Pre-Service Care Aid training
- IL 1 Year Medicaid In -service Training
- Paraprofessional educator
Timeline
Home Health Care Worker
Apex Hospice And Palliative Care
09.2024 - Current
Resident Aide
Sheldon Meadows Assisted Living Center
01.2024 - 07.2024
Resident Care Aide
Georgetown & Cambridge Manors
10.2023 - 11.2023
Sales Associate
Finish Line
09.2023 - 07.2024
Terminal Bus Transport
O'hare International Airport
05.2023 - 08.2023
Customer Service Representative
Walgreens
10.2022 - 01.2023
Gym Teacher (Internship)
Moving Everest Charter School
02.2022 - 05.2022
Customer Service Associate
Urban Air Trampoline and Adventure Park
02.2021 - 05.2021
High School Diploma -
ITW David Speer Academy
GED -
Grand Valley University
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