Hi, I’m
Anaya Van Kline
North Las Vegas,NV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
years of professional experience
Work History
Drybar Hair SalonLas Vegas, NV
Receptionist
2023 - Current (2 education.years_Label & 11 education.months_Label)
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Inspire Brands
Customer Service Representative
03.2022 - Current
Job overview
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Handled customer inquiries and suggestions courteously and professionally
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Inspire Brands
Cashier Trainer
02.2021 - 03.2022
Job overview
- Monitored self-checkout systems and provided help in resolving complex problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Helped customers complete purchases, locate items, and join reward programs.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Alleviated customer service needs with policy-appropriate solutions.
- Operated POS system to complete cash, credit and check transactions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Received and processed customer payments.
- Educated employees on register use, merchandising, and customer service.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
Education
Avalon School of CosmetologyLas Vegas, NV
No Degree from Cosmetology
12.2023
F. W. Buchholz High SchoolGainesville, FL
High School Diploma
05.2022
Skills
- 10-Key
- Retail Materials Management
- Schedule Mastery
- Managing Multiple Tasks
- Conflict Resolution
- Professional Telephone Demeanor
- Multi-Line Telephone Operation
- Problem-Solving Ability
- Customer Service
- Typing Proficiency
- Staff Training
- Calm and Professional Under Pressure
Accomplishments
Earned four pay increases in the span of one year.
Timeline
Customer Service Representative
Inspire Brands
03.2022 - Current
Cashier Trainer
Inspire Brands
02.2021 - 03.2022
Avalon School of Cosmetology
No Degree from Cosmetology
F. W. Buchholz High School
High School Diploma
Receptionist
Drybar Hair Salon
2023 - Current (2 education.years_Label & 11 education.months_Label)