Darian Muñoz
North Las Vegas,NV
Summary
Dynamic professional with a strong background in automotive electronics and IT hardware/software troubleshooting, complemented by expertise in sales and customer service. Demonstrated proficiency in wiring diagnostics, installation, schematic interpretation, and PC repair, ensuring high-quality technical support and solutions. Results-driven approach to solution selling and KPI monitoring, combined with a commitment to team training and development, fosters a collaborative environment that drives success. Passionate about leveraging technical skills to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AutoTech Agent (Level 2)
Best Buy Geek Squad
04.2022 - Current
- Perform advanced automotive electronics installations (dash cams, alarms, remote starts, audio systems)
- Manage strict appointment time windows for 5+ vehicles daily
- Train junior team members and oversee workflow
- Responsible for training all Sales employees on selling products and installations for the garage
- Cross-trained in PC repair, data transfer, OS installation, and hardware troubleshooting
- Diagnosed hardware and software problems using advanced troubleshooting techniques to improve operational efficiency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
General Service Technician
Pep Boys
04.2021 - 08.2021
- Performed 5+ oil changes daily
- Installed/replaced brake pads, rotors, calipers, fluid, and lines.
- Conducted tire repairs, mounting, balancing, and stud replacements
- Assisted with advanced diagnostics and repairs
Sales Consultant
Best Buy
10.2018 - 03.2021
- Achieved high personal, team, and store sales and KPI-driven goals
- Trained and supported 5 part-time employees
- Managed warehouse tasks including equipment operation and packing
- Found best products and services based on customer needs
- Specialized in Computer sales for general use, equipment, and advanced gaming builds.
Education
BS - Computer Science
Colorado Technical University
Online07.2027
High School Diploma -
Veterans Tribute CTA
Las Vegas, NV05-2018
No Degree - Electrical Engineering
University of Nevada, Las Vegas
Las Vegas, Nevada, NVSkills
- Automotive electrical systems (12V DC)
- Multimeter testing and diagnostics
- Soldering, wire stripping/crimping
- Wiring harness installation and vehicle interior disassembly
- Electrical schematics interpretation (OE and aftermarket)
- PC hardware troubleshooting and OS installation
- Software configuration and data recovery
- Networking fundamentals and cybersecurity basics
- Programming: Python, Java, HTML, CSS
- Customer service excellence and solution selling
- Time management, scheduling, KPI tracking
- Team training and leadership
- Problem-solving skills
- Product sales
Certification
Best Buy Level 2 AutoTech Certification
Timeline
AutoTech Agent (Level 2)
Best Buy Geek Squad
04.2022 - Current
General Service Technician
Pep Boys
04.2021 - 08.2021
Sales Consultant
Best Buy
10.2018 - 03.2021
BS - Computer Science
Colorado Technical University
High School Diploma -
Veterans Tribute CTA
No Degree - Electrical Engineering
University of Nevada, Las Vegas