Anaya Williams
Fayetteville,Ga
Summary
Dedicated front office and dental assistant with a strong background in scheduling, insurance claims, and patient records. Proficient in Dentrix or Eaglesoft software, ensuring smooth practice operations and exceptional patient care. Experienced in providing chairside support and prioritizing patient comfort to deliver top-notch service.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Farrey Family Dentistry
02.2018 - 02.2024
- Managed phone communications effectively.
- Coordinated and managed appointment schedules.
- Executed modifications to enhance functionality of orthopedic equipment.
- Ensured accurate verification of insurance details.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Team Lead
Alorica
11.2015 - 01.2018
- Handled incoming calls efficiently.
- Managed and streamlined billing question processes effectively.
- Provided technical assistance to resolve issues efficiently.
- Facilitated skill development among team members.
- Handled escalated customer concerns with professionalism.
Front Desk
Atlanta Orthodontics
12.2013 - 10.2015
- Managed phone communications effectively.
- Coordinated and managed appointment schedules.
- Executed modifications to enhance functionality of orthopedic equipment.
- Ensured accurate verification of insurance details.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School -
Eagles Landing High School
GA05.2013
Timeline
Front Desk Receptionist
Farrey Family Dentistry
02.2018 - 02.2024
Customer Service Team Lead
Alorica
11.2015 - 01.2018
Front Desk
Atlanta Orthodontics
12.2013 - 10.2015
High School -
Eagles Landing High School