ANAYANCY ESCOBAR
Port Saint Lucie,Florida
Summary
Accomplished, results-driven property management professional with 4 years of experience, skilled at providing superior service, seeking a position in residential property management. Highly qualified in service-based positions requiring an emphasis on customer/client satisfaction in a fast-paced environment. Strong interpersonal skills; effective collaboration with management, vendors, coworkers and clients to build positive and cohesive business relationships. Multi-tasking, highly organized individual able to effectively prioritize on a daily basis. A critical thinker and respected liaison for client escalation issues; adept at providing creative solutions to client problems. Effective mediator, ready to embrace new challenges and contribute to the organization's overall success
Overview
23
23
years of professional experience
1
1
Certification
Work History
Property Manager / Property Assistant Manager
Styles Property Management
07.2022 - Current
- Responsible for the day-to-day operations of a 284 units LIHTC apartment community
- Perform accounting tasks such as posting monthly rent charges, posting rent payments, Housing Authority payments, and late fee, processing NSF payments, as well as processing Month End and Zero Receipts
- Ensure timely and accurate submittal of timecards, bonus worksheets, and payroll
- Oversees and participates in planning and executing fun resident events, while staying within the allocated budget related to the community
- Completes regular community inspections of common areas, amenities, and vacant apartment homes; ensure vacant homes are rent ready in a timely manner and meet the company’s quality standards
- Supervises all move-ins by overseeing applicant screening, administering lease agreements, and ensuring accuracy of lease date and addendums, ensuring receipt of all move-in dues prior to releasing keys, enabling recurring monthly charges, and posting move-ins on move-in day
- Issues Rent Reminders and small balances letters monthly, lease violation and legal notices when appropriate, while ensuring accuracy and compliance with legal requirements
- Reviewed completed applications and assessed household information against file history and program regulations
- Updated tenant and unit information to keep current in housing database
- Completed documents for outside agencies such as landlord references
- Maintained tenant relations with regular tenant visits and phone calls
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Conducted apartment tours for potential tenants and answered any questions
- Collected and kept careful records of rental payments
- Oversaw budgeting process for 1 assigned properties
- Monitored and documented all income, including delinquencies
- Handled customer complaints personally to verify they were properly handled
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Monitored common areas for cleanliness and safety
- Established and implemented leasing goals while managing an effective lease expiration program
Insurance Agent
Express Employment Professionals - Florida
09.2021 - 07.2022
- Operated in a high volume call center environment by responding to incoming calls
- Maintained state licensing requirements, kept abreast of regulatory changes and requirements
- Exercised responsive and timely follow-up to customer inquiries in a effort to finalize and or preserve the sale recommend solutions and provide product options to meet customers needs, including increased coverage and combinations
- Enhanced insurance agency reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Remained current on product offerings, enhancements, and or changes/modifications
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Contact underwriters and submit forms to obtain binder coverage’s or changes on insured’s policies.
HR Assistant
Indrio Brands – Florida
09.2020 - 08.2021
- Perform customer service functions by answering employee requests and questions
- Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and sensitive matters to the appropriate staff
- Participate in recruitment efforts, including positing jobs, screening applications and resumes, scheduling interview, following up with candidates, participating in job fairs
- Coordinate all employee activities
- Support all internal and external HR related inquiries or requests
- Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
Assistant Property Manager/ Leasing Consultant
Cornerstone Residential Management – Florida
10.2018 - 09.2020
- Advertising Vacancies, showing properties and developing positive relationships with prospective and current tenants
- Responded to resident issues and complaints in the absence of the Community Manager
- Responsible for all accounting procedures while exceeding budget income goals
- Oversaw the collection of delinquent rent amounts and past due balances from current and previous
- Residents
- Responsibilities included managing delinquency and move out process as well assisting the community manager with weekly/monthly reports for ownership, processing invoices, sitting in on phone calls with ownership, expense control
- Overseeing property maintenance and repairs, obtaining bibs from vendors, evaluating vendor work, managing budget and scheduling
- Verifying renter income, preparing lease agreements and maintain related databases
- Collect deposits, ensure lease files and complete and post in the accounting system
- Conduct resident screening, approves potential resident applications and reviews qualifications.
Human Services Aide/ Front Desk Receptionist/ Administrative Assistant Clerk/ Sr. Account Clerk
Office of Temporary Assistance - New Jersey
06.2001 - 08.2016
- Led process controls and execution of organized operations
- Implemented digital data management policy resulting in compliance recognition
- Managed accounts payable and receivable
- Trained and developed junior associates on systems, program policies, and procedures
- Spearheaded client interview process to drive a high performance and learning culture resulting in an enhanced client experiences, and increased applications completed
- Designed and managed high quality client service solutions and initiatives aligned to and in support of enterprise business objectives and core leadership competencies
- Built and led report management system for state programs maintaining superior privacy standards
- Created vendor relationship performance measures to identify areas of opportunity and provided solutions resulting in increased client cases
- Attended human specialist training on mental awareness and client management
- Performed financial calculations such as amounts due, interest charge, and balances for the New Jersey state
- Process time sheets new hire documents PTO and terminations
- Collected employee information and maintained confidentiality of all files
- Processed bi-weekly payroll for salaried employees
- Generated reports for each payroll cycle as well as monthly quarterly and yearly documents.
Education
Bachelor of Business Administration, Business Major -
Centenary University – New Jersey
01.2014
Diploma -
Dover High School – New Jersey
01.1997
Skills
- Hiring, Training & Coaching
- Relationship Building & Retention
- Analytical & Decision-Making Skills
- Tenant Relationship Management & Complex Problem Resolution
- Customer Service / Client Satisfaction
- Experience with LIHTC/Tax Credit Property Management
- Strong knowledge of LIHTC/Tax credit compliance processes and requirements
- Payroll/ Timecard Management and Processing
- Able to work effectively within a team and fast-paced environment
- Proficient knowledge of accounting, invoicing, move-in and move-out charges, lease administration and accuracy
- Knowledge of general HR processes and labor laws
- Experienced in recruitment, interviewing, hiring, and onboarding new staff
- Team management and motivational skills
- Budgeting, Forecasting & Reporting
- A/R, A/P; Client Expenses Management
- Yardi System Proficient
- Goal oriented and deadline focused
- Microsoft Office Proficient
- Bilingual English/Spanish
- Negotiations expert on Bids and Vendors Relations
Certification
440 Licensed
Timeline
Property Manager / Property Assistant Manager
Styles Property Management
07.2022 - Current
Insurance Agent
Express Employment Professionals - Florida
09.2021 - 07.2022
HR Assistant
Indrio Brands – Florida
09.2020 - 08.2021
Assistant Property Manager/ Leasing Consultant
Cornerstone Residential Management – Florida
10.2018 - 09.2020
Human Services Aide/ Front Desk Receptionist/ Administrative Assistant Clerk/ Sr. Account Clerk
Office of Temporary Assistance - New Jersey
06.2001 - 08.2016
Bachelor of Business Administration, Business Major -
Centenary University – New Jersey
Diploma -
Dover High School – New Jersey
440 Licensed
Similar Profiles
Juliet MbithiJuliet Mbithi
Talent & Culture Assistant (HR Assistant) at Ibis Styles Westlands (Accor Group Property)Talent & Culture Assistant (HR Assistant) at Ibis Styles Westlands (Accor Group Property)
Ann HeinrichsAnn Heinrichs
Office Administrator at Horizon Management, Property ManagementOffice Administrator at Horizon Management, Property Management
Constance CampbellConstance Campbell
Regional Manager at Student Housing Property Management, Atlanta-Peak Campus ManagementRegional Manager at Student Housing Property Management, Atlanta-Peak Campus Management