Anayeli Crespo-Casarrubias
Fortlee,VA
Overview
9
9
years of professional experience
Work History
Learning Ambassador
Amazon
05.2022 - Current
- Led small group sessions to help associates review and practice concepts.
- Supported associates learning needs and provided individualized guidance to promote academic goal-achievement.
- Assessed associates needs to determine appropriate level of required support.
- Created, collected, and recorded data on associates progress
- Offered feedback to other providers to effectively address associates needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Fulfillment Associate
Amazon
10.2022 - Current
- Ensured products met quality requirement
- Prepared and pack orders up for customers
- Use scanners to read barcodes on products and troubleshoot problems.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Picked and packed order items.
Dog walker/cat sitter
01.2018 - 01.2020
- Provided daily and weekly dog walking services earning 100% five star reviews fRom 7 clienTs
- Walked all dogs in a safe and timely manner
- Followed instructions concerning dog/cat care
- Communicated with clients to ensure the best care was PROVIDED.
Retail Sales Manager
Boost Moblie
08.2014 - 05.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained a clean, ORGANISED inventory and curated displays of rotating Phones and accessories
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided prompt customer support with a professional, friendly, and patient attitude
- Proactively MEMORISED over 40 company products and services
- Listened, DIAGNOSED, AND resolved technical I issues guiding users through step-by-step solutions
- Politely addressed any customers complaints, escalating to management when necessary.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Western Harnett Hight School
01.2009
Skills
- Customer Servies
- Sales Expertise
- Lesson Implementation
- Creative Thinking
- Communication
- Empathy
- Leadership
- Attention to detail
- Teamwork
- Collaboration
Languages
Spanish
English
Timeline
Warehouse Fulfillment Associate
Amazon
10.2022 - Current
Learning Ambassador
Amazon
05.2022 - Current
Dog walker/cat sitter
01.2018 - 01.2020
Retail Sales Manager
Boost Moblie
08.2014 - 05.2017
Western Harnett Hight School
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