Anayeli Sanchez
Conroe
Summary
Results-driven Supervisor with extensive experience in management, customer service, and sales across various industries. Achieved success in resolving customer issues and enhancing service delivery through effective collaboration with marketing and upper management. Focused on continuous improvement, building relationships, and delivering high-impact solutions in fast-paced environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Supervisor in the Executive Escalations
Sam's Club Corporate
05.2023 - Current
- Resolved escalated customer issues by investigating root causes, communicating clearly, and delivering timely, effective solutions
- Addressed high-level customer complaints with professionalism, empathy, and composure, ensuring effective resolutions in high-pressure situations
- Applied critical thinking and problem-solving skills to identify issues, develop solutions, and improve resolution outcomes
- Ensured customer satisfaction through follow-up and resolution confirmation.
- Collaborated with cross-functional teams to adhere to company policies and accurately document customer interactions, enhancing communication and support processes
- Assisted bilingual members in Mexico and the United States by providing accurate information and facilitating connections with appropriate departments for timely assistance
- Collaborated with marketing team on Sprinklr to enhance social media strategies. I take my supervisor responsibilities and apply them to our social media pages and help members come to a resolution.
Front Desk Agent
Residence Inn by Marriott
The Woodlands
05.2021 - 01.2022
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Coordinated insurance processes for guest and group stays to ensure seamless billing and resolution.
- Booked Reservations for groups and foreign guests
- Managed reservations using hotel management software for optimal guest service.
- Coordinated insurance processes for guest and group stays to ensure seamless billing and resolution.
- Processed third-party credit card authorizations
- Worked with third-party companies such as Expedia, Booking.com, Hotels.com, etc.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Managed front desk operations at a call center for reservations
Operator
Staff Force
Conroe
01.2018 - 11.2018
- Managed shipping process for timely delivery of products
- Sorted and organized inventory in warehouse to streamline retrieval and management processes.
- Developed customized endoscopy procedure kits to meet specific needs of hospitals and outpatient clinics
FANS TECH
Conroe Regional Medical Center
Conroe
05.2017 - 01.2018
- Tailored meals to meet specific dietary needs of patients, enhancing their overall health and recovery.
- Guided patients in selecting meals aligned with dietary preferences, promoting satisfaction and nutritional adherence.
- Operated medical equipment to facilitate effective patient care and treatment procedures.
- Assisted patients in selecting appropriate meals based on their dietary preferences while in the hospital.
- Provided patients with meals tailored to their specific dietary needs.
Shift Manager/ Assistant Manager
Burger King
Conroe
06.2014 - 04.2017
- Increased restaurant sales through targeted promotions
- Hired and onboarded new employees, managed payroll processes
- Recorded inventory and sales data in the system
- Started career in customer service by assisting customers with inquiries and resolving issues
Education
High School Diploma -
Conroe High School
Lone Star College
Skills
- Sprinklr
- Management
- Case Resolution Strategies
- Customer Service
- Call Center
- Training and development
- Mentoring
- Team building
- Decision-making
- Problem solving
- Critical thinking
- Analytical thinking
- Attention to detail
- Goal oriented
- Time management
- Reporting skills
- Relationship building
- Data Entry
- Inventory control
- Microsoft
- Excel
- Word
- ITracs
- FedEx Support Hub
- Mission Control
- Sales
- Patient Dietary Needs
- Yelp
- Google Reviews
- Effective communication
- Communication skills
- Active listening
- Yelp
- Google Reviews
- Bilingual communication
Awards
High School Diploma
Timeline
Supervisor in the Executive Escalations
Sam's Club Corporate
05.2023 - Current
Front Desk Agent
Residence Inn by Marriott
05.2021 - 01.2022
Operator
Staff Force
01.2018 - 11.2018
FANS TECH
Conroe Regional Medical Center
05.2017 - 01.2018
Shift Manager/ Assistant Manager
Burger King
06.2014 - 04.2017
High School Diploma -
Conroe High School
Lone Star College