Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anayilian Ledesma Acosta

Miami Gardens

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Associate Banker

JPMorgan Chase
04.2024 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Opened, closed, and updated accounts for customers.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Referred customers to other banking departments for specialized services.

Sales Associate

Gilbert’s Bakery
07.2023 - 03.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.

Cashier

Asia Buffet
05.2023 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.

TMS Coordinator

Community Behavioral Health Center
04.2023 - 06.2023
  • Analyzed data to identify trends in customer behavior and preferences.

  • Conducted regular safety audits to ensure compliance with established safety protocols.
  • Maintained accurate records of all environmental incidents and corrective actions taken.
  • Adjusted machine settings to optimize performance and efficiency.
  • Provided technical support to operators during set-up operations.
  • Entered data, generated report, and track patient’s progress through treatment.
  • Kept the MD updated regarding patient’s development.
  • Uploaded patient’s progress to the system.
  • Answered patient’s calls and addressed their concerns.
  • Confirmed and scheduled patient’s appointments.
  • Sent refills to pharmacies.
  • Collected copays and balances.
  • Shared ERH with other medical offices or multidisciplinary teams.

Education

TMS Coordinator - TMS Therapy

TMS Certification
Magstim, Cape Coral
05-2023

Bachelor of Arts - English Teacher

University of Pedagogical Sciences
Pinar Del Río
08-2017

Skills

  • Team building
  • PPE use
  • Networking
  • Recordkeeping
  • Customer Relations
  • Communication
  • Computer Skills
  • Public Speaking
  • Project Planning
  • Attention to Detail
  • Social Perceptiveness
  • Teamwork and Collaboration
  • Troubleshooting
  • Interpersonal Communication
  • Task Prioritization
  • Calm Under Pressure
  • Critical Thinking
  • Decision-Making
  • Sales proficiency
  • Financial planning
  • Banking regulations
  • Currency exchanges
  • Branch operations
  • Self-motivated nature
  • Cash management
  • Customer service
  • Teller experience
  • Consumer banking
  • Opening and closing procedures
  • Commercial banking
  • Customer Service-oriented
  • Relationship building
  • Money transfers
  • Cash handling

Timeline

Associate Banker

JPMorgan Chase
04.2024 - Current

Sales Associate

Gilbert’s Bakery
07.2023 - 03.2024

Cashier

Asia Buffet
05.2023 - 06.2023

TMS Coordinator

Community Behavioral Health Center
04.2023 - 06.2023

TMS Coordinator - TMS Therapy

TMS Certification

Bachelor of Arts - English Teacher

University of Pedagogical Sciences

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