
Accomplished Project Manager/Scrum Master with a proven track record at Verizon, adept in systems implementation and cross-functional coordination. Excelled in driving project development and workforce training, ensuring projects met timelines and budgets with a keen focus on optimizing processes and enhancing team efficiency. Skilled in leveraging Agile/Scrum values to significantly improve project outcomes and stakeholder satisfaction.
· I collaborated with senior management to identify the requirements of the two scrum teams and then created action plans with specific deliverables.
· I was responsible for outlining the goals, action plan, and expected outcomes of each project, as well as working together with the team to manage the budget allocated for each task.
· Create a schedule for the completion of objectives during the planning process.
· I scheduled internal meetings along the timeline outlined, beginning with a team kick-off session.
· I provided teams and the organization with guidance on how to leverage Agile/Scrum values and practices to improve customer satisfaction.
· I performed an evaluation of the organization and team's Scrum Maturity, providing support and guidance along the way.
· We identified and removed any obstacles that were getting in the way of our team's progress, and we directed our team to the appropriate resources to ensure that all impediments were swiftly addressed.
· I worked to foster a safe and dependable atmosphere that focuses on understanding one another and finding solutions.
· I created an in-depth assessment of the data, workflow, logical processes, and interfaces necessary to implement the system, along with any internal and external checks and controls needed, as well as any outputs generated.
· Assisted with the facilitation of internal and external communication, increased transparency, and shared knowledge efficiently.
· I provided guidance and education to the Product Owner in order to help them manage and refine the product backlog.