Austin St. Clair
Fort Worth
Summary
Results-driven leader with two years of hands-on sales experience. Two years as a team member then Scrum Master for the ARMOR agile team, now SPACE POD, allowed me to become an expert in business and technical processes, driving innovative applications that enhance operational efficiency and capacity. Led the adoption of a digital insurance application and implemented a claims recommendation engine through cross-functional collaboration.
Overview
6
6
years of professional experience
Work History
Agile Scrum Master
UPS Capital
Fort Worth
07.2025 - Current
- Coordinated sprint planning sessions to ensure clear project goals and timelines.
- Facilitated daily stand-up meetings to promote team communication and collaboration.
- Worked with the product owner and product manager to prioritize Guidewire enhancement projects
- Coordinated testing lifecycle from UAT to beta stage, approving multiple new applications and features
- Led design for auto closure and disputes process, enabling digital claim disputes and an increase to claim capacity
- Enhanced the claim recommendation engine to improve operational efficiency where the number of no touch claims is trending towards more than 65%
- Maintained the Claims Recommendation Engine which involved our Online portal, GCP, and Guidewire systems
- Maintained the Digital Insurance Application which involved our Online portal, CRM, and Guidewire systems
Agile Team Member
UPS Capital
Fort Worth
06.2024 - 07.2025
- Led the working sessions between the data science department and the business to implement both a digital insurance application and a claims recommendation engine
- Developed redundancy and error handling in claims recommendation engine, leveraging Google Cloud Platform expertise and software best practices.
- Served as subject matter expert for UPSD operational AI implementations, enhancing claims recommendation, pricing, and renewals engines.
- Collected business requirements for Guidewire software enhancements, facilitating improved system functionality.
- Was the coordinator for the Claims Recommendation testing and successfully released the three major iterations of the Claims Recommendation on time which now handles ~85% of the organization's claims
Business Development Representative
UPS Capital
Fort Worth
06.2022 - 06.2024
- Closed up to six figure insurance deals with small to medium businesses.
- Established and nurtured relationships with small to medium business owners to drive engagement and support
- Collaborated with business owners to identify and address specific business needs
- Used excel to cross reference data from multiple sources and automate reports which supported the entire team.
Fulfillment Center Associate
Amazon
San Marcos
06.2020 - 02.2022
- Coordinated with associates on daily tasks to enhance productivity and meet operational goals.
- Maintained consistent work output during 10-hour shifts to contribute to overall team efficiency.
- Operated effectively in a fast-paced environment, making timely decisions to maintain workflow.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO08-2026
Masters in Business Administration -
Texas State University
San Marcos12-2022
Agriculture Business Management -
Texas State University
San Marcos12-2020
Skills
- Agile methodologies
- Agile coaching
- Requirements gathering
- Project Prioritization
- Data Analysis and Maintenance
- Excel Model Building
- GCP
- Operational AI Implementation
- Guidewire
- User Access Testing
- Online Portals
- UPS Digital Claims, Sales, and Underwriting Processes
- Feasibility analysis
- TFS and Jira
- Team collaboration and leadership
Timeline
Agile Scrum Master
UPS Capital
07.2025 - Current
Agile Team Member
UPS Capital
06.2024 - 07.2025
Business Development Representative
UPS Capital
06.2022 - 06.2024
Fulfillment Center Associate
Amazon
06.2020 - 02.2022
Bachelor of Science - Information Technology
Colorado Technical University
Masters in Business Administration -
Texas State University
Agriculture Business Management -
Texas State University