Alyshia Battle

• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
• Processed member transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Contributed to positive work environment by demonstrating professionalism, courteousness, and strong work ethic.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
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• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Inbound call center where patients were assisted with scheduling orders and deliveries for medication

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Contributed to team success, consistently meeting or exceeding individual call quality metrics.
• Managed approximately 70-100 incoming calls per day from customers