Anca Bosa
Lewes,Romania
Summary
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
11
11
years of professional experience
Work History
Judicial Case Processor
State of Delaware
04.2023 - Current
- Processed a high volume of applications efficiently, ensuring compliance with state regulations.
- Coordinated communication between departments to facilitate timely processing and resolution of inquiries.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
Server
Robin Hood
02.2019 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service
C&A Moda Retail
03.2016 - 06.2018
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Assistant Manager
Fuse Advertising SRL
07.2014 - 10.2016
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Handled cash accurately and prepared deposits.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Assisted with typing, data entry, and answering incoming calls as required.
Education
Bachelor of Science - International Relations and European Studies
Petru Maior University
Romania, Romania06.2015
High School Diploma -
Unirea National College
Romania, Romania06.2012
Skills
- Customer Relations
- Spreadsheets
- Multitasking Abilities
- Critical Thinking
- Flexible and Adaptable
- Attention to Detail
- Document organization
- Archive management
- Case processing
- Record keeping
- Document management
- Data entry
- Problem resolution
- Task prioritization
- Team collaboration
- Continuous training
- Workflow optimization
Languages
Romanian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Judicial Case Processor
State of Delaware
04.2023 - Current
Server
Robin Hood
02.2019 - Current
Customer Service
C&A Moda Retail
03.2016 - 06.2018
Assistant Manager
Fuse Advertising SRL
07.2014 - 10.2016
High School Diploma -
Unirea National College
Bachelor of Science - International Relations and European Studies
Petru Maior University