Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ANCHAL GUPTA

Fremont,CA

Summary

Dynamic leader with a proven track record at Walmart, leveraging cross-functional leadership and data-driven decision-making to unlock multi-million cost-saving opportunities and enhance user experiences. Spearheaded innovative solutions, including a new trip model and ML-driven strategies, achieving significant operational efficiencies and a 2% reduction in cancellations.

Overview

13
13
years of professional experience

Work History

Staff Product Manager, Last Mile Delivery

Walmart
Sunnyvale, USA
01.2021 - Current
  • Led and launched a key platform initiative – New Trip Model – enabling multi-pickup trip execution, unlocking multi millions cost-saving opportunities such as Rx+Shopping In-home delivery+return, DaaS+Wmt chained trips
  • Collaborated with Operations and Data Science to design and deploy an ML model for drivers’ arrival staggering patterns and time windows, after piloting a rule-based engine and achieved $33M in annual dwell time cost savings
  • Identified communication gaps in order readiness for drivers and launched pickup exp 2.0 with an advanced order status tracker providing seamless UX and real-time order updates, reducing cancellations by 2% (~$18M surge cost savings annually) and increasing on-time delivery by 1.3%
  • Developed a scalable, low-cost solution using an in-house tool to target driver segmentation, raising Spark Driver App ratings on App Store and Play Store from 2.5 to 4.5+ with the MVP itself
  • Led data-driven problem discovery with analytics to identify key issues behind driver cancellations, strategized a roadmap, and launched Driver Cancellations 2.0, reducing cancellations by 2% while gathering valuable behavioral insights
  • Defined, built, and launched an arrival queuing pilot in partnership with Operations, reducing congestion during peak store hours and minimizing dwell time by ~50% for congested stores during 2024 annual events
  • Recreated Spark App experience of receiving new offers, focusing on key pain points of missing offers frequently and not finding value quickly, and increased Round Robin offer acceptance rate by 6% resulting into $15M surge cost savings

Product Manager, Subscription & Retention

BOLD North America LLC
San Francisco, USA
01.2019 - 01.2021
  • Analyzed gaps in B2C SaaS product funnels by monitoring market trends, assessing user pain points, and planning product strategies and quarterly roadmaps in collaboration with cross-functional partners
  • Led a business model optimization aligned with the CEO’s vision, launching it with seamless UX alongside a team of 12 cross-functional partners and 3 product/dev teams, resulting in a +5% net LTV/par and +2% retention rate
  • Launched the ‘Upsell Resume Review’ product to address job search pain points, creating a low-cost professional review solution with a 15% purchase rate, boosting RPU by 10%
  • Achieved 5–30% CVR lifts by redesigning pricing pages, streamlining the checkout flow, and incorporating dynamic social proof elements to enhance trust across global desktop and mobile products
  • Identified user pain points behind cancellations and developed a new cancellation funnel (0 to 1) for desktop, reducing churn by 17%, increasing net RPU by 8%, and cutting chargebacks by 40%

Technical Product Management (Senior System Engineer -> TPM)

National Australia Bank
, AUS, India
01.2012 - 01.2017
  • Developed and launched a BI dashboard to streamline bank employees' day-to-day operations, ensuring seamless collaboration between clients and offshore cross-functional teams while incorporating continuous feedback loops
  • Defined goals, formalized timelines, and enforced operational standards to optimize engineering team performance, keeping multi-phase projects on track to achieve critical milestones across all three phases

Education

MBA - Product Management

University of California, Davis
Davis, CA
01.2019

Bachelor of Science - Computer Science

JSS Academy of Technical Education
Noida, India

Skills

  • Strategic thinking & planning
  • Cross-functional leadership
  • UX & Platform thinking
  • Innovative Solutioning & Experimentation
  • Data-driven decision making
  • Stakeholder management

Timeline

Staff Product Manager, Last Mile Delivery

Walmart
01.2021 - Current

Product Manager, Subscription & Retention

BOLD North America LLC
01.2019 - 01.2021

Technical Product Management (Senior System Engineer -> TPM)

National Australia Bank
01.2012 - 01.2017

MBA - Product Management

University of California, Davis

Bachelor of Science - Computer Science

JSS Academy of Technical Education

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ANCHAL GUPTA