ANCHULEE INTEEVORVONG
chicago,IL
Summary
Dedicated and customer-focused server with over 10 years of experience in fast-paced restaurant environments. Skilled in providing exceptional customer service, multitasking under pressure, and ensuring a pleasant dining experience. Adept at handling cash transactions, taking accurate orders, and maintaining a clean and organized workspace. Seeking to bring enthusiasm and efficiency to a dynamic restaurant team.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Waitress and Bartender
Umai restaurant
Chicago, IL, USA
01.2021 - Current
- Greet guests warmly and provide menu recommendations based on customer preferences.
- Accurately take and relay orders while ensuring special dietary requests are accommodated.
- Deliver food and beverages promptly, checking on guests to ensure satisfaction.
- Process payments efficiently and handle cash and card transactions.
- Maintain a clean dining area and uphold health and safety standards.
- Assist with training new servers and supporting team members during peak hours.
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
Waitress
Gorilla Sushi
Chicago, IL, USA
01.2020 - Current
- Provided friendly and efficient service to customers in a high-volume café.
- Memorized menu items and daily specials to enhance customer experience.
- Assisted in setting up and breaking down dining areas for breakfast and lunch shifts.
- Resolved customer complaints professionally to ensure satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Personal Shopper
Instacart
Chicago, IL
01.2020 - 01.2021
- Curated personalized shopping experiences based on customer preferences and dietary restrictions.
- Collaborated with local retailers to ensure product availability and quality standards.
- Maintained up-to-date knowledge of promotions, sales, and seasonal products to enhance customer value.
- Streamlined order fulfillment processes to improve efficiency and reduce delivery times.
Waitress & Assistant Manager
Lotus Thai Cusine
San Diego, USA
01.2010 - 01.2018
- Supervise and support front-of-house and back-of-house staff to maintain efficient operations.
- Assist in hiring, training, and mentoring employees to meet restaurant service standards.
- Monitor and manage inventory, ordering supplies as needed to prevent shortages.
- Ensure compliance with food safety, sanitation, and health regulations.
- Handle customer concerns and resolve complaints to maintain high levels of satisfaction.
- Support financial operations by managing cash handling, reconciling transactions, and controlling expenses.
- Work closely with the General Manager to implement marketing strategies and business improvements.
- Uphold a positive work environment, fostering teamwork and motivation among staff.
Education
Master of Hospitality Management -
SDUIS
San Diego, CA01.2020
Bachelor of Education - undefined
CHULALONGKORN UNIVERSITY
01.2010
Skills
- Excellent customer service and interpersonal skills
- Strong multitasking and time management abilities
- Proficiency in POS systems and cash handling
- Knowledge of food safety and sanitation regulations
- Ability to work well in a team-oriented environment
- Upselling and suggestive selling techniques
- Greeting guests
- Team collaboration
- Order taking
- Customer service
- Strong multitasking
- Hospitality service expertise
- Payment processing
- Service prioritization
Certification
- Food Handler's Certification, 2027-01-01
- Illinois BASSET License
- Bartending School Chicago Certificated
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
Waitress and Bartender
Umai restaurant
01.2021 - Current
Personal Shopper
Instacart
01.2020 - 01.2021
Waitress
Gorilla Sushi
01.2020 - Current
Waitress & Assistant Manager
Lotus Thai Cusine
01.2010 - 01.2018
Bachelor of Education - undefined
CHULALONGKORN UNIVERSITY
Master of Hospitality Management -
SDUIS
Personal Information
Title: WAITRESS & ASSISTANT MANAGER