Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ancil Young

Brooklyn,NY

Summary

Alert, hardworking individual with 1 year of IT support specialist experience and 4+ years of experience in the health field. Strong technical skills and office experience and works well both independently and as part of a team. I am seeking an Entry-level IT Support Specialist opportunity where I can contribute to the technical operations of an organization.

Overview

1
1
Certification

Work History

Volunteer

Palantir Technologies Inc.
12.2023 - Current
  • Assisted with helpdesk inquires for new hires onboarding.
  • Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.
  • Installing management software and applying security policies across multiple Windows and Mac devices for convenient troubleshooting and cloud application management purposes
  • Used strong interpersonal communication skills to convey information to others.
  • Software installation and troubleshooting across PC/Laptop devices.

Education

High School Diploma -

Bowie High School

Comptia A+ Training -

Per Scholas
10.2022

Skills

  • Helpdesk call support
  • Ticketing system proficiency
  • Desktop support
  • Remote Support
  • Software Installation
  • Printer troubleshooting
  • Remote Support Capabilities
  • Appointment Scheduling
  • Staff education and training

Certification

Comptia a+

Timeline

Volunteer

Palantir Technologies Inc.
12.2023 - Current

High School Diploma -

Bowie High School

Comptia A+ Training -

Per Scholas

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Ancil Young