Ancille Mukandekezi
Eagle Mountain,UT
Summary
Results-driven professional with expertise in client relations, asset recovery, and inside sales. Proven ability to foster strategic client partnerships, manage asset recovery initiatives, and achieve sales targets through consultative approaches. Dedicated to optimizing operational processes and enhancing customer satisfaction to drive revenue growth in competitive markets.
Overview
7
7
years of professional experience
Work History
Client Relations Specialist
IGPS Logistics
01.2022 - Current
- Cultivate relationships with current business customers, demonstrating exceptional skills in building connections.
- Developed and implemented client relations strategies to ensure customer satisfaction.
- Managed incoming inquiries from customers via phone, email and other communication channels.
- Performed regular follow-ups with existing clients to build rapport and increase loyalty.
- Provided training sessions for new staff members related to client relations matters.
- Created, maintained and updated databases of clients' information for easy access.
Asset Recovery Specialist
Complete Recovery
Taylorsville, UT
07.2019 - 07.2020
- Developed and implemented effective strategies to maximize asset recovery.
- Conducted skip tracing to locate customers who had moved or changed contact information.
- Coordinated the retrieval of outdated or decommissioned equipment from customers, ensuring compliance with company policies and procedures.
- Provided exceptional customer service, addressing client inquiries and concerns during equipment retrieval, ensuring smooth and professional interactions.
- assisted the coordination of large-scale recovery operations, retrieving cable boxes, modems, and routers from residential and business customers, reducing unreturned equipment costs.
Inside Sales Representative
ClearLink
Salt Lake City, UT
01.2018 - 06.2019
- Supported customers with their payment-related inquiries, ensuring an efficient payment process.
- Applied expertise in handling sensitive information, optimizing customer satisfaction, conducting bill reviews, performing financial analysis, and ensuring compliance with regulations.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
Education
Some College (No Degree) -
Salt Lake City, UT
Salt Lake City, UTSkills
- Sales forecasting
- Cross-functional collaboration
- Scheduling
- Accurate Data Documentation
- Efficient Data Management
- Administrative Support
- Inbound and Outbound Calling
- Sales forecasting
- Cross-functional collaboration
- Scheduling
- Accurate Data Documentation
- Efficient Data Management
- Administrative Support
Additional Experience
- Clinical Care Specialist - Chrysalis (March 2017 – June 2018)
Timeline
Client Relations Specialist
IGPS Logistics
01.2022 - Current
Asset Recovery Specialist
Complete Recovery
07.2019 - 07.2020
Inside Sales Representative
ClearLink
01.2018 - 06.2019
Some College (No Degree) -
Salt Lake City, UT
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