JOANNE PEREZ
Atlanta,GA
Summary
Results-oriented sales leader with over 20 years of experience in driving revenue growth and fostering client relationships. Skilled in market analysis, lead generation, and negotiation, with a history of achieving objectives through collaboration. Known for strategic planning and adaptability, delivering effective solutions in dynamic environments while leveraging communication skills to enhance team performance.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
AT&T
Atlanta, GA
10.2024 - Current
- Developed and implemented effective sales strategies to drive revenue growth.
- Cultivated strong client relationships through personalized communication and follow-up.
- Collaborated with cross-functional teams to enhance product offerings and customer satisfaction.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Account Manager
Worthy.com
Atlanta, GA
06.2023 - 09.2024
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Developed tailored proposals addressing client needs, enhancing overall sales effectiveness.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Built and maintained strong client relationships, ensuring high levels of customer satisfaction.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
- Achieved or exceeded company-defined sales quotas.
Account Executive
Driven Brands
Atlanta, GA
02.2021 - 06.2023
- Executed sales strategies to achieve quarterly revenue targets and drive market growth.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Negotiated prices, terms of sale and service agreements.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Analyzed customer needs and provided tailored solutions to improve product offerings and service delivery.
- Collaborated with cross-functional teams to streamline processes and improve overall account management efficiency.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Implemented CRM tools to track sales activities, optimize workflow, and enhance communication with clients.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
Client Specialist
Tory Burch
Jersey City, NJ
11.2018 - 05.2020
- Resolved customer inquiries through multiple channels, ensuring high satisfaction and timely responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Arts - Communications
William Paterson University
Wayne, NJSkills
- Sales forecasting and pipeline management
- Prospecting and negotiation
- Critical thinking
- Conflict resolution
- Time Management and prioritization
- CRM Management - Salesforce, OPUS, Zendesk, Customer Connect, Zoho
- Spanish Fluency
Languages
Spanish
Native or Bilingual
AT&T Connectivity Club 2024-2025
Awarded for consistently meeting sales quotas 2 years in a row.
Timeline
Client Relations Specialist
AT&T
10.2024 - Current
Account Manager
Worthy.com
06.2023 - 09.2024
Account Executive
Driven Brands
02.2021 - 06.2023
Client Specialist
Tory Burch
11.2018 - 05.2020
Bachelor of Arts - Communications
William Paterson University