Andera Joseph
San Antonio,TX
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 16 years of experience in military service, information systems and recruiting. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Systems Supervisor
Recruiting & Retention Command - TXARNG
02.2023 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going help desk solutions, reevaluation and optimization to keep pace with company attrition.
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Recruiting and Retention NCO
Texas Army National Guard
03.2021 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
Reserve Component Liaison
National Guard Bureau
06.2018 - 03.2021
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX12.2021
Skills
- CompTIA Security CE
- Product Lifecycle Management
- End Point Configurations
- Department Management
- Project Coordination
- User Support
- Operational Reporting
- Project Leadership
Certification
- Security+ CE, CompTIA - October 2023
Timeline
Information Systems Supervisor
Recruiting & Retention Command - TXARNG
02.2023 - Current
Recruiting and Retention NCO
Texas Army National Guard
03.2021 - 02.2023
Reserve Component Liaison
National Guard Bureau
06.2018 - 03.2021
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
- Security+ CE, CompTIA - October 2023
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