Anders Sarenpa
Oak Ridge,TN
Summary
Retail professional with extensive experience in managing checkout operations, ensuring smooth and efficient transactions. Known for fostering team collaboration and driving results with customer-first approach. Reliable, adaptable, and equipped with strong problem-solving abilities and effective communication skills.
Overview
9
9
years of professional experience
Work History
Shake Maker
Rock Solid
Warren, MN
01.2025 - 12.2025
- Crafted high-quality shakes and teas using precise blending techniques and fresh ingredients.
- Maintained cleanliness and organization of shake preparation area to ensure efficient workflow.
- Trained new team members on shake-making processes and customer service standards.
- Monitored inventory levels to prevent shortages and ensured timely restocking of supplies.
- Promoted the company''s loyalty program to customers, contributing to higher membership rates and repeat business.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Implemented process improvements that reduced preparation time without compromising quality.
- Maintained a clean and organized work area and customer area, mopping, vacuuming, wiping surfaces down.
- Washing and sanitizing dishes.
- Developed new and creative shake recipes, resulting in an expanded menu and increased sales.
- Managed cash register transactions accurately while providing friendly service during busy periods of operation.
- Actively communicated with other staff members during busy periods to ensure effective teamwork and efficient service.
- Showcased strong multitasking abilities by managing multiple orders at once without sacrificing quality or attention to detail.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Notified supervisor and peers of low product inventory and customer complaints.
Customer Service Representative
Hugo's Supermarket
Grand Forks, ND
01.2025 - 12.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and company policies.
- Processing cash, debit and credit transactions. At this store I also used a lot of the experience I had at Market Basket and would cashier, bag, watch the self-checkout, solve problems with pin pads and registers, parking lot service, maintenance, etc.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in selecting lottery games and processing transactions efficiently.
- Monitored lottery ticket sales and ensured compliance with state regulations.
- Maintained accurate cash register operations and balanced daily sales reports.
- Processed customer transactions efficiently using Western Union systems.
- Ensured compliance with financial regulations and company policies.
- Assisted customers with money transfer services, providing accurate information.
- Managed cash handling and maintained accurate financial records daily.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
- Stocking and maintaining the items in the customer service area, including cigarettes and lighters.
- Watching for shoplifting or other suspicious activity.
- Printing reports
- Assisting other employees whenever needed.
- Closing the store as the person in charge.
Checkout Manager
Demoulas Market Basket
Shrewsbury, Oxford And Westford MA
10.2022 - 06.2024
- Supervised daily checkout operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new cashiers, maintenance personnel, and baggers on best practices and company policies. Lots of experience doing orientations.
- Implemented scheduling strategies to optimize staff coverage during peak hours. At the Shrewsbury location, me and my partner (there were 2 checkout managers at the same store) managed about 300 employees at a time, just in checkout alone. There are 18 registers, plus 4 portable registers at that store, at the time I worked there.
- Resolved customer inquiries and issues promptly to enhance shopping experience.
- Ordered maintenance supplies and baby formula products, made sure candy racks were full and dates were checked.
- Closing and opening the store as the person in charge.
- Monitored cash handling procedures, ensuring compliance with financial controls and accuracy standards.
- Conducted regular audits of cash registers, ensuring accuracy in daily financial reporting.
- Navigated high-pressure situations during peak hours effectively, keeping staff focused on delivering excellent service while maintaining operational efficiency.
- Mentored junior staff members to support their professional growth within the company.
- Implemented loss prevention measures, reducing instances of theft and fraud at the register.
- Coordinated breaks and shift changes efficiently to maintain optimal staffing levels throughout the day.
Assistant
Demoulas Market Basket
Fitchburg, MA
11.2017 - 10.2022
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Coordinated team schedules, optimizing staff coverage during peak hours. We had a clipboard with all the employees scheduled for the day, and had to direct people where to go and what to do, including when to take their breaks, etc. Calling people in or out depending on the circumstances. There are 11 registers at this store.
- Assisted in training new employees on operational procedures and customer service standards. I often was in charge of doing the first-day orientations for new employees.
- Developed and implemented promotional displays, increasing product visibility and customer engagement.
- Mentored junior staff, fostering a collaborative work environment focused on performance improvement.
- Led cross-departmental collaborations to improve workflow efficiency and communication.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Maintained floor cleaning and waxing equipment.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Helped outside crew complete grounds maintenance tasks such as vacuuming leaves, pulling out weeds and removing debris.
- Maintained cleanliness and sanitation standards across facilities to ensure safe environments.
- Operated cleaning equipment, including floor scrubbers and pressure washers, for efficient surface maintenance.
- Monitored inventory of cleaning supplies, ensuring availability while minimizing waste.
Bagger/Cashier
Demoulas Market Basket
Fitchburg, MA
12.2016 - 11.2017
- Operated cash register and processed transactions efficiently.
- Bagged groceries with care to ensure product safety and quality.
- Assisted customers in navigating store layout for a positive shopping experience.
- Collaborated with team members to maintain organized checkout area.
- Broke down/faced aisles to make them presentable and organized.
- Put away overstock, making sure that items that could get spoiled easily (cold or hot items) would be put back right away.
- Parking lot service, which included collecting carts and bringing them inside, but also included helping customers load groceries into their cars, and umbrella service for when it rained.
- Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
- Increased safety by promptly cleaning spills and alerting staff to potential hazards.
- Contributed to loss prevention efforts by being observant of suspicious activities and reporting them to management.
- Enhanced store cleanliness, regularly clearing checkouts and disposing of trash and debris.
Education
No Degree - General Studies
Southeastern University
Lakeland, FLHigh School Diploma -
Homeschool
Wherever We Lived At The Time. Mainly MA06-2020
Skills
- Sanitation standards
- Store operations
- Cash register operation
- Store opening and closing
- Employee training
- Employee management
- Loss prevention strategies
- Sales target achievement
- Customer service
- Punctual and reliable
- Team leadership
- Store opening and closing procedures
Languages
English
Timeline
Shake Maker
Rock Solid
01.2025 - 12.2025
Customer Service Representative
Hugo's Supermarket
01.2025 - 12.2025
Checkout Manager
Demoulas Market Basket
10.2022 - 06.2024
Assistant
Demoulas Market Basket
11.2017 - 10.2022
Bagger/Cashier
Demoulas Market Basket
12.2016 - 11.2017
No Degree - General Studies
Southeastern University
High School Diploma -
Homeschool