Anderson Brutus

• Conducted scheduled and on-demand deliveries of medical specimens, pharmaceuticals, and legal documentation across hospitals, labs, clinics, law firms, and court offices.
• Transported chain-of-custody materials following HIPAA and legal protocol standards; confirmed deliveries through secure documentation and signature capture.
• Used route optimization software (e.g., Circuit, RoadWarrior) to meet time-sensitive delivery windows.
• Maintained vehicle cleanliness and followed infection control guidelines for transporting medical items.
• Coordinated with dispatchers and clients to resolve delivery variances and ensure continuous route integrity.

• Managed large delivery loads with precision and attention to safety regulations, including securing packages properly to avoid damage.

• Built and maintained positive relationships with customers, consistently receiving high ratings for reliability and friendly service.

• Trained new drivers on delivery procedures, route management, and customer service expectations.

• Responsible for tracking packages accurately using handheld scanners, ensuring all items were accounted for and correctly delivered.

• Successfully delivered an average of 150+ packages daily in residential and commercial zones, with a 99% on-time delivery rate.

• Managed large delivery loads with precision and attention to safety regulations, including securing packages properly to avoid damage.

• Trained new drivers on delivery procedures, route management, and customer service expectations.

• Addressed customer inquiries, processed orders, and resolved issues with a focus on building customer loyalty and satisfaction.

• Gained valuable experience in handling high-pressure situations, multitasking, and maintaining a positive demeanor with customers.

• Recommended tailored mobile plans and devices to meet customer needs.