Anderson Munroe
Jacksonville,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Rideshare Driver
Uber
09.2023 - Current
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Completed 1,359 trips, maintaining excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Contributed to community engagement by participating in local events as Rideshare Driver representative.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Medical Assistant / CSR
Commonwealth Family Practice
10.2022 - 05.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests to 100 patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Cashier
Dollar Tree
03.2017 - 10.2018
- Counted money in cash drawers at beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Greeted 70 customers when entering or leaving establishment
- Maintained clean and tidy checkout areas
- Handled cash, credit, or check transactions with customers
- Received, unloading, and placing incoming inventory items appropriately
- Eliminating damaged items
- Kept clean and safe working environment and optimize space utilization
Gas Station Team Member
Daily's
11.2017 - 02.2018
- Improved customer satisfaction by providing efficient and friendly service at gas station.
- Ensured clean and safe environment for customers through regular maintenance tasks.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Ability to lift, carry, push, pull, bend, and twist up to 50lbs while handling product
Education
National Certified Medical Assistant - Associate of Applied Science (AAS)
Florida Career College
Jacksonville, FL06.2011
Certification - Patient Care Associate
Certificate, Patient Care Associate Program
Jacksonville, FL06.1996
Associate of Arts - Fire Fighter
Florida Community College
Jacksonville, FL03.1994
High School Diploma -
Dennis-Yarmouth RHS
South Yarmouth, MA06.1984
Skills
- Passenger transportation
- Customer Engagement
- Safe Driving
- Routine Vehicle Maintenance
- First Aid Certification
- Punctual and Reliable
- ID Verification
- Teamwork and Collaboration
- Cash register balancing
- Cash handling expertise
- POS System Operation
Timeline
Rideshare Driver
Uber
09.2023 - Current
Medical Assistant / CSR
Commonwealth Family Practice
10.2022 - 05.2023
Gas Station Team Member
Daily's
11.2017 - 02.2018
Cashier
Dollar Tree
03.2017 - 10.2018
National Certified Medical Assistant - Associate of Applied Science (AAS)
Florida Career College
Certification - Patient Care Associate
Certificate, Patient Care Associate Program
Associate of Arts - Fire Fighter
Florida Community College
High School Diploma -
Dennis-Yarmouth RHS