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Anderson Peck
Marysville,WA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Customer Service Associate with over two years of experience delivering efficient client support and resolving inquiries in fast-paced environments. Skilled in active listening, data entry, and troubleshooting, consistently improving customer satisfaction and operational workflows. Demonstrated ability to maintain accurate records and prioritize tasks while upholding confidentiality and teamwork. Experienced with inventory planning, demand forecasting, and supply chain optimization. Utilizes data analysis to maintain optimal stock levels and minimize costs. Track record of enhancing inventory accuracy and reducing waste through strategic planning.
Overview
11
11
years of professional experience
Work History
Inventory Planner
Apex Systems
Everett, WA
09.2025 - Current
- Developed inventory forecasting models to optimize stock levels and reduce excess inventory.
- Collaborated with cross-functional teams to streamline supply chain processes and improve efficiency.
- Developed and implemented onboarding procedures for new employees to promote adherence to team standards.
- Conducted regular audits of inventory processes, identifying areas for continuous improvement and cost savings.
Flooring Sales Specialist
Home Depot
01.2023 - 08.2025
- Demonstrated a proactive approach by preemptively resolving issues and fostering a positive work environment, aligning with a focus on superior customer support.
- Engaged with clients via phone and on-site consultations to accurately capture renovation needs and project requests, supporting detailed inquiry management.
- Enhanced cross-departmental communication by providing technical support to colleagues, thereby reducing downtime and streamlining account management processes.
- Mentored and trained new associates on job responsibilities and best practices, contributing to a collaborative team environment and efficient task coordination.
- Executed timely follow-up communications within 48 hours of sending quotes, reinforcing client retention and revenue growth while ensuring accurate record updates.
Flooring Sales Specialist
The Home Depot
02.2023 - 04.2024
- Encouraged a proactive approach to work, resolving issues preemptively and fostering a positive work environment.
- Established efficient client workflows, managing accounts, contributing to our store's recognition as the region's 6th top-performing store as of February 2024.
- Familiarized myself with support across departments and guided coworkers through technical challenges.
- Trained and mentored 6 new associates, offering guidance on job responsibilities and best practices to ensure smooth onboarding and optimal performance.
Service Associate
Home Depot
01.2021 - 01.2023
- Communicated complex product information with clarity, resulting in consistent weekly positive customer satisfaction ratings and effective resolution of support inquiries.
- Educated customers and coworkers on warranty requirements and procedures, ensuring long-term product understanding and high-quality client service.
- Resolved product-related issues swiftly using precise troubleshooting techniques, enhancing operational support and problem-solving proficiency.
Customer Service Representative
The Home Depot
02.2019 - 01.2023
- Demonstrated positive relationships with customers through active listening, empathy, and responsiveness.
- Maintained and upheld the department while making sure the 6 coworkers were well taken care of.
- Provided exceptional customer support by promptly addressing and resolving product-related issues for multiple clients through effective troubleshooting techniques.
Information Technology Assistant
Gethsemane Ministries
01.2015 - 07.2021
- Streamlined office operations through the migration of cloud-based digital document management and accurate data entry, utilizing technology to enhance workflow efficiency.
- Provided comprehensive IT support services for staff members within the ministry, updating and ensuring seamless operation of digital systems and applications.
- Implemented and maintained robust security protocols to safeguard sensitive information and ensure compliance with data privacy regulations, fostering a secure digital environment for ministry operations.
Education
High School Diploma -
05-2012
Skills
- Network and software support
- IT & Operational Support: IT as a Service (ITaaS), Data Migration, Operational Efficiency, Security Protocols
- Communication & Analytical Skills: Cross-departmental Communication, Problem Solving, Business Networking, Computer Literacy, Critical Thinking, Positive Work Environment
- Certifications: Certified Information Technology Professional
- Inventory optimization
Timeline
Inventory Planner - Apex Systems
09.2025 - Current
Flooring Sales Specialist - The Home Depot
02.2023 - 04.2024
Flooring Sales Specialist - Home Depot
01.2023 - 08.2025
Service Associate - Home Depot
01.2021 - 01.2023
Customer Service Representative - The Home Depot
02.2019 - 01.2023
Information Technology Assistant - Gethsemane Ministries
01.2015 - 07.2021
Cascade High School - High School Diploma,